Subject: Ticket Assigned - Conversation with Jayesh Asrani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 15:18:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jayesh Asrani Jayesh Asrani                    Hi           06:58 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:58 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:58 PM, 04th Jan                     Jayesh Asrani                    1           06:58 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Hello Jayesh Asrani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:58 PM, 04th Jan                     Jayesh Asrani                    1           06:58 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:58 PM, 04th Jan                     Jayesh Asrani                    9408615447           06:59 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010323002555    You can also easily track your order from My Account > Order History.             06:59 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:59 PM, 04th Jan                     Jayesh Asrani                    2           06:59 PM, 04th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:59 PM, 04th Jan                     Jayesh Asrani                    1           06:59 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:59 PM, 04th Jan                     Jayesh Asrani                    [email-masked]           06:59 PM, 04th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:59 PM, 04th Jan                   Abdulqader                   Hi Jayesh   ,Good evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:00 PM, 04th Jan                     Jayesh Asrani                    Hi Kader           07:01 PM, 04th Jan                     Jayesh Asrani                    9408615447 is supposed to be delivered since yesterday 3-Jan           07:01 PM, 04th Jan                     Jayesh Asrani                    Where is the packet & courier still?           07:01 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:02 PM, 04th Jan                     Jayesh Asrani                    Absolute nonsense this is           07:02 PM, 04th Jan                     Jayesh Asrani                    And this is not happening for the 1st time with landmark group           07:02 PM, 04th Jan                     Jayesh Asrani                    Call the courier & screw them           07:02 PM, 04th Jan                     Jayesh Asrani                    I WANT THE DELIVERY TODAY           07:03 PM, 04th Jan                     Jayesh Asrani                    CLEAR??           07:03 PM, 04th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971551951874           07:03 PM, 04th Jan                     Jayesh Asrani                    Yes           07:03 PM, 04th Jan                   Abdulqader                   please accept our sincere apologies for this unexpected delay.Your order was supposed to be delivered yesterday.           07:04 PM, 04th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:04 PM, 04th Jan                     Jayesh Asrani                    The hell with ur escalation man           07:04 PM, 04th Jan                     Jayesh Asrani                    CALL THE COURIER COMPANY NOW!!           07:05 PM, 04th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today.and We wil do our best to arrange the delivery today.           07:06 PM, 04th Jan                   Abdulqader                   We appreciate your continued patience and cooperation with us.           07:06 PM, 04th Jan                     Jayesh Asrani                    Give me the courier guy number           07:06 PM, 04th Jan                     Jayesh Asrani                    Dont reply these radio stereotype messages           07:06 PM, 04th Jan                     Jayesh Asrani                    Get the job done for which ur hired for           07:07 PM, 04th Jan                     Jayesh Asrani                    CUSTOMER SERVICE!           07:07 PM, 04th Jan                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of the courier partner at this moment.           07:07 PM, 04th Jan                     Jayesh Asrani                    Then with whom are u checking to get it delivered today??           07:08 PM, 04th Jan                     Jayesh Asrani                    Or u have wife connectivity from outside UAE with the riders on road??           07:08 PM, 04th Jan                     Jayesh Asrani                    *Wifi           07:08 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates.           07:09 PM, 04th Jan                     Jayesh Asrani                    Such pathetic responses           07:09 PM, 04th Jan                     Jayesh Asrani                    Do u even understand what i am saying??           07:10 PM, 04th Jan                   Abdulqader                   We will contact the courier team to find out the reasons for the delay in the order.           07:10 PM, 04th Jan                   Abdulqader                   Please allow us some time to work and get this issue fixed for you.           07:11 PM, 04th Jan                     Jayesh Asrani                    WHERE YOU WILL CONTACT??           07:11 PM, 04th Jan                     Jayesh Asrani                    Give me that number!!           07:11 PM, 04th Jan                   Abdulqader                   we will update you on the same as soon as we have received a further update from our courier team.           07:12 PM, 04th Jan                   Abdulqader                   we will be on touch with you and contact you on your email           07:12 PM, 04th Jan                     Jayesh Asrani                    Man quit           07:12 PM, 04th Jan                     Jayesh Asrani                    And let a better person do this job           07:12 PM, 04th Jan                     Jayesh Asrani                    Hopeless           07:13 PM, 04th Jan                   Abdulqader                   I understand your frustration here if I was in your situation I would be feeling the same Please Accept our Deepest Apology and I assure you that We will do our best to arrange the delivery ASAP           07:14 PM, 04th Jan                   Abdulqader                   Again, please accept our sincere apologies for this unexpected delay.           07:15 PM, 04th Jan                     Jayesh Asrani                    Arent you equally bad like the courier team?           07:15 PM, 04th Jan                     Jayesh Asrani                    You have no solution man           07:16 PM, 04th Jan                     Jayesh Asrani                    What kindoff customer service is this?           07:16 PM, 04th Jan                   Abdulqader                   Your disappointment is highly understandable. We are aware of the concern and we are working on the same on priority.  Please allow us some time and we will get back to you soon with an update.           07:18 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5547373