Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 13:05:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:54 PM, 04th Jan                     Hi                    Hi           04:54 PM, 04th Jan                     Hi                    I returned item and requested a refund through the app as shokran credit           04:55 PM, 04th Jan                     Hi                    But the amount was not credited to my account           04:55 PM, 04th Jan                     Hi                    Can u pls check           04:55 PM, 04th Jan                   Abdulqader                   Dear customer, Good evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           04:57 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:57 PM, 04th Jan                     Hi                    Sure           04:57 PM, 04th Jan                     Hi                    Tyt           04:57 PM, 04th Jan                   Abdulqader                   please accept our sincere apologies for this as  we have processed the refund of the amount (AED 32.00) on (12/27/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:59 PM, 04th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           05:00 PM, 04th Jan                   Abdulqader                   Dear customerI'm not getting a response from you. Are we still connected?           05:03 PM, 04th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:05 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5546618