Subject: Ticket Assigned - Conversation with Mummu Niya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 11:32:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mummu Niya Mummu Niya                    5           02:51 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            02:51 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Hello Mummu Niya , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:51 PM, 04th Jan                     Mummu Niya                    2           02:51 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80022297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:51 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:51 PM, 04th Jan                     Mummu Niya                    5           02:54 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:54 PM, 04th Jan                     Mummu Niya                    3           02:54 PM, 04th Jan                   Babyshop UAE WhatsApp bot                    Hi Mummu Niya , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:54 PM, 04th Jan                     Mummu Niya                    5           02:54 PM, 04th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           02:54 PM, 04th Jan                   Abdulqader                   Hi Mummu   ,Good afternoon.Thank you for contacting Babayshop. My name is Kader. I will be happy to assist you.           02:56 PM, 04th Jan                     Mummu Niya                    Hello           02:56 PM, 04th Jan                   Huma                   Dear customer, Good Morning. Thank you for contacting Babyshop. My name is Huma , I will be happy to assist you.           02:56 PM, 04th Jan                     Mummu Niya                    This is the 4th time i am raising a issue           02:56 PM, 04th Jan                     Mummu Niya                    Are u able to access my previous chats with the agents           02:56 PM, 04th Jan                     Mummu Niya                    9404973050           02:57 PM, 04th Jan                     Mummu Niya                    Order number           02:57 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:57 PM, 04th Jan                     Mummu Niya                    I have ordered a romper set and it didnt meet my expectations..so requested return within two hours i received it..           02:58 PM, 04th Jan                     Mummu Niya                    From then to today i have requested a return           02:58 PM, 04th Jan                     Mummu Niya                    Each time ,some one from your side would again initiate a new pickup request and make me fill up the details           02:59 PM, 04th Jan                     Mummu Niya                    And my request get cancelled           02:59 PM, 04th Jan                     Mummu Niya                             02:59 PM, 04th Jan                     Mummu Niya                    Even monday ..tat means day before yesterday i did the same           03:00 PM, 04th Jan                     Mummu Niya                    Today i got a cancel message           03:00 PM, 04th Jan                     Mummu Niya                    Wat is this           03:00 PM, 04th Jan                   Abdulqader                   Could you please share your order number so that I can assist you further?           03:01 PM, 04th Jan                     Mummu Niya                    9404973050           03:02 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:04 PM, 04th Jan                     Mummu Niya                    I have ordered a romper set and it didnt meet my expectations..so requested return within two hours i received it..           03:05 PM, 04th Jan                     Mummu Niya                    From then to today i have requested a return           03:05 PM, 04th Jan                     Mummu Niya                    Each time ,some one from your side would again initiate a new pickup request and make me fill up the details           03:05 PM, 04th Jan                     Mummu Niya                    And my request get cancelled           03:05 PM, 04th Jan                     Mummu Niya                    Even monday ..tat means day before yesterday i did the same           03:05 PM, 04th Jan                     Mummu Niya                    Today i got a cancel message           03:05 PM, 04th Jan                     Mummu Niya                    Wat is this           03:05 PM, 04th Jan                     Mummu Niya                             03:05 PM, 04th Jan                   Abdulqader                   Thank you for your patience.please allow us some more time           03:08 PM, 04th Jan                   Abdulqader                   We are still checking your issue           03:12 PM, 04th Jan                     Mummu Niya                    Can i hand it over to any stores           03:12 PM, 04th Jan                     Mummu Niya                    I am sick of doing this again and again           03:12 PM, 04th Jan                   Abdulqader                   .please allow us some more time We appreciate your continued patience           03:17 PM, 04th Jan                   Abdulqader                   We are still checking your issue           03:22 PM, 04th Jan                     Mummu Niya                    ????           03:24 PM, 04th Jan                   Abdulqader                   please accept our sincere apologies for thise have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:25 PM, 04th Jan                     Mummu Niya                    This is the 4th time ...           03:26 PM, 04th Jan                     Mummu Niya                    Can i hand it to any stores           03:26 PM, 04th Jan                   Abdulqader                   We truly sorry after 14 days the store can not accept the return           03:27 PM, 04th Jan                     Mummu Niya                    I have requested the return the very same day           03:28 PM, 04th Jan                     Mummu Niya                    Actually in 2 hours           03:28 PM, 04th Jan                     Mummu Niya                    Y is my request being canceled again and again           03:28 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           03:30 PM, 04th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           03:31 PM, 04th Jan                     Mummu Niya                    No           03:32 PM, 04th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:32 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5546080