Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 11:28:23 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hi           03:11 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:11 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello . , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:11 PM, 04th Jan                     .                    2           03:11 PM, 04th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:11 PM, 04th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:11 PM, 04th Jan                     .                    2           03:11 PM, 04th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:11 PM, 04th Jan                     .                    1           03:12 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your email address           03:12 PM, 04th Jan                     .                    [email-masked]           03:12 PM, 04th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:12 PM, 04th Jan                   Abdulqader                   Dear customer, Good Afternoon.Thank you for contacting MAX. My name is Kader. I will be happy to assist you.           03:13 PM, 04th Jan                     .                    Order number 9407292595           03:13 PM, 04th Jan                     .                    [31/12/2022, 10:55 am] .: I have returned some items on 28 dec, Kindly Update me with the refund status   Items returned were  Solid soft suitcase Solid t shirt with turtle neck green xl Solid t shirt with turtle neck beige xl           03:13 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:15 PM, 04th Jan                   Abdulqader                   please accept our sincere apologies for this unexpected delay to refund the amount.           03:16 PM, 04th Jan                   Abdulqader                   Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail ( [email-masked]  ).           03:17 PM, 04th Jan                     .                    This error has actually been repeated           03:17 PM, 04th Jan                     .                    Last time as well this happened           03:17 PM, 04th Jan                     .                    It took them 2 weeks to refund           03:17 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           03:21 PM, 04th Jan                     .                    How much more time?           03:22 PM, 04th Jan                   Abdulqader                   we will update you on the same as soon as we have received further update from our concerned team.           03:23 PM, 04th Jan                     .                    Alright           03:23 PM, 04th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           03:24 PM, 04th Jan                     .                    No i hope this does not get delayed anymore           03:25 PM, 04th Jan                   Abdulqader                   Ok sure will do the needful           03:27 PM, 04th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:28 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5546047