Subject: Ticket Assigned - Conversation with Sonu Sebastian
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 10:55:19 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sonu Sebastian Sonu Sebastian                    hello           02:24 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:24 PM, 04th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:24 PM, 04th Jan                     Sonu Sebastian                    1           02:24 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello Sonu Sebastian , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:24 PM, 04th Jan                     Sonu Sebastian                    3           02:24 PM, 04th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:24 PM, 04th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:24 PM, 04th Jan                     Sonu Sebastian                    2           02:24 PM, 04th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:24 PM, 04th Jan                     Sonu Sebastian                    1           02:24 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your email address           02:24 PM, 04th Jan                     Sonu Sebastian                    [email-masked]           02:25 PM, 04th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:25 PM, 04th Jan                     Sonu Sebastian                    okay           02:25 PM, 04th Jan                   Abdulqader                   Hi  Sonu ,Good afternoon.Thank you for contacting MAX. My name is Kader. I will be happy to assist you.           02:27 PM, 04th Jan                     Sonu Sebastian                    i really fedup with your refund process           02:27 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:29 PM, 04th Jan                     Sonu Sebastian                    okay           02:29 PM, 04th Jan                   Abdulqader                   We can see that you are contacting us regarding your order 9405515422  ?           02:32 PM, 04th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           02:34 PM, 04th Jan                   Abdulqader                   Hi Sonu , I have not received a response from you still, please confirm if we are still connected?           02:36 PM, 04th Jan                     Sonu Sebastian                    two orders are there           02:36 PM, 04th Jan                     Sonu Sebastian                    yes           02:37 PM, 04th Jan                     Sonu Sebastian                    hello           02:38 PM, 04th Jan                     Sonu Sebastian                    are you there           02:38 PM, 04th Jan                   Abdulqader                   please share with us your exact order number so that we assist you with this accordingly.           02:38 PM, 04th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           02:40 PM, 04th Jan                   Abdulqader                   Hi Sonu , I have not received a response from you still, please confirm if we are still connected?           02:43 PM, 04th Jan                     Sonu Sebastian                    9404982258 and 9404861833           02:43 PM, 04th Jan                     Sonu Sebastian                    i want to know when i will get my miney           02:43 PM, 04th Jan                     Sonu Sebastian                    money*           02:43 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:44 PM, 04th Jan                   Abdulqader                   9404982258  -We would like to inform you that we have processed the refund of the amount (AED 11.22) on (12/14/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:45 PM, 04th Jan                     Sonu Sebastian                    in your messeges you will tell 5-7 days for refund and in mail its 7-14 days actually what is this           02:45 PM, 04th Jan                   Abdulqader                   9404861833-We would like to inform you that we have processed the refund of the amount (AED 190.00) on (12/10/22 )           02:45 PM, 04th Jan                     Sonu Sebastian                    how is that possible           02:45 PM, 04th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.if the amount does not appear in your account within the specified time you to raise objection to your bank and they will check & assist you about the refund.           02:45 PM, 04th Jan                     Sonu Sebastian                    through tabby i am going to pay next installment so for that amount i need to wait again 1 month??           02:46 PM, 04th Jan                     Sonu Sebastian                    190 and 39 is the amount           02:47 PM, 04th Jan                     Sonu Sebastian                             02:48 PM, 04th Jan                     Sonu Sebastian                             02:49 PM, 04th Jan                     Sonu Sebastian                    you check the date in the message and see how many days it’s been taken and how they are making to wait the customers           02:49 PM, 04th Jan                     Sonu Sebastian                    are you there           02:50 PM, 04th Jan                     Sonu Sebastian                    very good again i want to go back bank and wait right???           02:50 PM, 04th Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:50 PM, 04th Jan                   Abdulqader                   please note that we will contact you through your email once we get any updates           02:51 PM, 04th Jan                     Sonu Sebastian                    how much time i need an answer very soon because i am getting the same response for the past 2-3 weeks           02:52 PM, 04th Jan                   Abdulqader                   we will update you on the same as soon as we have received further update from our finance team.           02:52 PM, 04th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           02:53 PM, 04th Jan                     Sonu Sebastian                    ??           02:54 PM, 04th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:55 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5545862