Subject: Ticket Assigned - Conversation with Amna Aftab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 10:27:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amna Aftab Amna Aftab                    Hi           02:15 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            02:15 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello Amna Aftab , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:15 PM, 04th Jan                     Amna Aftab                    Did you contact to courier company?           02:15 PM, 04th Jan                   MAX UAE whatsapp bot                    Hi Amna Aftab , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:15 PM, 04th Jan                     Amna Aftab                    1           02:15 PM, 04th Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           02:15 PM, 04th Jan                     Amna Aftab                    5           02:15 PM, 04th Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           02:15 PM, 04th Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:15 PM, 04th Jan                     Amna Aftab                    2           02:15 PM, 04th Jan                   MAX UAE whatsapp bot                    Hello Amna Aftab , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:15 PM, 04th Jan                     Amna Aftab                    5           02:16 PM, 04th Jan                   MAX UAE whatsapp bot                    Hi Amna Aftab , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:16 PM, 04th Jan                     Amna Aftab                    5           02:16 PM, 04th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:16 PM, 04th Jan                   Abdulqader                   Hi Amna   ,Good afternoon.Thank you for contacting MAX. My name is Kader. I will be happy to assist you.           02:17 PM, 04th Jan                     Amna Aftab                    Did you contact to courier  company?           02:17 PM, 04th Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:18 PM, 04th Jan                     Amna Aftab                    You should deliver my order today           02:19 PM, 04th Jan                     Amna Aftab                    In every condition           02:19 PM, 04th Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971563045205           02:20 PM, 04th Jan                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           02:22 PM, 04th Jan                     Amna Aftab                    Yes this is my contact number           02:22 PM, 04th Jan                   Abdulqader                   please accept our sincere apologies for this unexpected delay.Your order was supposed to be delivered yesterday           02:23 PM, 04th Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            02:23 PM, 04th Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           02:25 PM, 04th Jan                     Amna Aftab                    No , I just want my order today on every basis           02:26 PM, 04th Jan                   Abdulqader                   We will do our best to arrange the delivery today and you will updated shortly           02:27 PM, 04th Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:27 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5545697