Subject: Ticket Assigned - Conversation with NHB
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 16:03:42 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with NHB NHB                    Hi           07:49 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:49 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello NHB , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:49 PM, 03rd Jan                     NHB                    2           07:49 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:49 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:49 PM, 03rd Jan                     NHB                    2           07:49 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:49 PM, 03rd Jan                     NHB                    1           07:49 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:49 PM, 03rd Jan                     NHB                    [email-masked]           07:49 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:50 PM, 03rd Jan                   Abdulqader                   Hi  NHB ,Good evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:50 PM, 03rd Jan                     NHB                    Hi           07:50 PM, 03rd Jan                     NHB                    I ordered blanket yesterday           07:50 PM, 03rd Jan                     NHB                    And I received it today ( but wrong color )           07:50 PM, 03rd Jan                     NHB                    I want to return it           07:50 PM, 03rd Jan                     NHB                             07:51 PM, 03rd Jan                     NHB                             07:51 PM, 03rd Jan                     NHB                             07:51 PM, 03rd Jan                   Abdulqader                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           07:53 PM, 03rd Jan                   Abdulqader                   We can see that you are contacting us regarding your order  9408608551  ?           07:56 PM, 03rd Jan                     NHB                    Yes           07:56 PM, 03rd Jan                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:57 PM, 03rd Jan                     NHB                    Ok           07:58 PM, 03rd Jan                   Abdulqader                   We would like to inform you that a new return request has been created on 1/3/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.You can also track the order via the LMG website through the following link:   (https://bit.ly/3v0Daf7) Through the tracking number: (RP010323003791)           08:00 PM, 03rd Jan                     NHB                    Thank you           08:00 PM, 03rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           08:01 PM, 03rd Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:03 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542704