Subject: Ticket Assigned - Conversation with Michael Eugene Maquidato
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 15:44:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Michael Eugene Maquidato Michael Eugene Maquidato                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  michael eugene maquidato Bot:  Hi michael eugene maquidato, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4707826190 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1229220001533     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +174480151 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi Michael, Good Afternoon. Thank you for contacting us. My name is Ziena. We would be happy to help you. Agent:  We could see that you are contacting us regarding order 4707826190 Agent:  please note that the order is out for delivery today Agent:  and you will be contacted on +97474480151 Agent:  We kindly ask you to allow some time to be contacted by the courier agent to arrange the delivery. Agent:  Is there anything else I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:19 PM, 03rd Jan                     Michael Eugene Maquidato                    hello           07:20 PM, 03rd Jan                   Abdulqader                   Hi michael   ,Good evening.Thank you for contacting us. My name is Kader. I will be happy to assist you.           07:21 PM, 03rd Jan                     Michael Eugene Maquidato                    i here about my parcel.that i was expecting today           07:22 PM, 03rd Jan                     Michael Eugene Maquidato                    i want to know if it will come today or no because last time there has no problem it arrived early           07:23 PM, 03rd Jan                     Michael Eugene Maquidato                    4708678784           07:25 PM, 03rd Jan                     Michael Eugene Maquidato                    that is my order number           07:25 PM, 03rd Jan                     Michael Eugene Maquidato                    hello?????!           07:26 PM, 03rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:28 PM, 03rd Jan                     Michael Eugene Maquidato                    make it quick please!           07:29 PM, 03rd Jan                   Abdulqader                   We apologise for the delayed response.           07:31 PM, 03rd Jan                   Abdulqader                   Is this contact number correct  +97474480151  ?             07:31 PM, 03rd Jan                     Michael Eugene Maquidato                    yes           07:32 PM, 03rd Jan                     Michael Eugene Maquidato                    my last parcel came lunch time           07:32 PM, 03rd Jan                     Michael Eugene Maquidato                    what is your delivery time?           07:33 PM, 03rd Jan                   Abdulqader                   I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it.           07:35 PM, 03rd Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:35 PM, 03rd Jan                     Michael Eugene Maquidato                    i have work tonight and i did not make a long sleep because i am expecting for my parcel today           07:37 PM, 03rd Jan                   Abdulqader                   We will do our best to arrange the delivery ASAP.           07:39 PM, 03rd Jan                     Michael Eugene Maquidato                    ok thanks           07:40 PM, 03rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:41 PM, 03rd Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:43 PM, 03rd Jan                     Michael Eugene Maquidato                    ok           07:43 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542596