Subject: Ticket Assigned - Conversation with [email-masked]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 15:18:24 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with [email-masked] [email-masked]                    1           06:59 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            06:59 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Hello [email-masked] , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:59 PM, 03rd Jan                     [email-masked]                    1           06:59 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           06:59 PM, 03rd Jan                     [email-masked]                    9408446094           06:59 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP010223000936    You can also easily track your order from My Account > Order History.             06:59 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:59 PM, 03rd Jan                     [email-masked]                    2           06:59 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:59 PM, 03rd Jan                     [email-masked]                    1           07:00 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:00 PM, 03rd Jan                     [email-masked]                    [email-masked]           07:00 PM, 03rd Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:00 PM, 03rd Jan                     [email-masked]                    Waiting           07:00 PM, 03rd Jan                   Abdulqader                   Hi  Ayaanmalik ,Good evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           07:01 PM, 03rd Jan                     [email-masked]                    Kader           07:01 PM, 03rd Jan                     [email-masked]                    My package is not delivered           07:01 PM, 03rd Jan                     [email-masked]                    May I know the status           07:03 PM, 03rd Jan                     [email-masked]                    Check this it'd showing no status what does that mean           07:03 PM, 03rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:05 PM, 03rd Jan                     [email-masked]                    M with u but I will cancel my order because of the worst delivery services that u r providing           07:05 PM, 03rd Jan                     [email-masked]                    There is no tracking of this service           07:09 PM, 03rd Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971502535894           07:09 PM, 03rd Jan                     [email-masked]                    Yes this is the number           07:09 PM, 03rd Jan                     [email-masked]                    The delivery guy mentioned that he won't deliver the order what kind of service you are providing it's really embarrassing for the brand           07:10 PM, 03rd Jan                     [email-masked]                    Tell me cancelation process how can I cancel my order           07:10 PM, 03rd Jan                     [email-masked]                    Don't want to deal with this kind of service           07:11 PM, 03rd Jan                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.           07:12 PM, 03rd Jan                     [email-masked]                    Where I can't even track my order           07:12 PM, 03rd Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:12 PM, 03rd Jan                     [email-masked]                    This is not being addressed properly           07:13 PM, 03rd Jan                     [email-masked]                    I didn't see anything from ur side           07:13 PM, 03rd Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           07:14 PM, 03rd Jan                   Abdulqader                   Again, please accept our sincere apologies for this unexpected delay.           07:16 PM, 03rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:16 PM, 03rd Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:18 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542471