Subject: Ticket Assigned - Conversation with Pia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 15:13:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Pia Pia                    Hi           06:49 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            06:49 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello Pia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:49 PM, 03rd Jan                     Pia                    1           06:49 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           06:49 PM, 03rd Jan                     Pia                    [email-masked].           06:50 PM, 03rd Jan                   MAX UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           06:50 PM, 03rd Jan                   MAX UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            06:50 PM, 03rd Jan                     Pia                    2           06:50 PM, 03rd Jan                   MAX UAE whatsapp bot                    Hello Pia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:50 PM, 03rd Jan                     Pia                    2           06:50 PM, 03rd Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            06:50 PM, 03rd Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:50 PM, 03rd Jan                     Pia                    2           06:50 PM, 03rd Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:50 PM, 03rd Jan                     Pia                    1           06:50 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please enter your email address           06:50 PM, 03rd Jan                     Pia                    [email-masked]           06:51 PM, 03rd Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:51 PM, 03rd Jan                   Abdulqader                   Hi Pia   ,Good evening.Thank you for contacting MAX. My name is Kader. I will be happy to assist you.           06:51 PM, 03rd Jan                     Pia                    Hello Kader           06:52 PM, 03rd Jan                     Pia                    I am unable to login to my account           06:52 PM, 03rd Jan                     Pia                    Not getting password reset email           06:52 PM, 03rd Jan                   Abdulqader                   We sincerely apologize for the issue that you are facing however,please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access           06:53 PM, 03rd Jan                     Pia                    Android mobile app           06:53 PM, 03rd Jan                     Pia                    [email-masked]           06:53 PM, 03rd Jan                     Pia                    Uae           06:53 PM, 03rd Jan                     Pia                    I get this so no error           06:54 PM, 03rd Jan                     Pia                    But the email is not coming thru           06:54 PM, 03rd Jan                   Abdulqader                   Please be assured as we have now escalated this issue to our technical team Please allow us time to get this fixed for you.           06:56 PM, 03rd Jan                   Abdulqader                   we will be on touch with you and contact you on your email           06:56 PM, 03rd Jan                     Pia                    Ok           06:57 PM, 03rd Jan                     Pia                    I need to return an item           06:57 PM, 03rd Jan                     Pia                    Can u take the request here           06:57 PM, 03rd Jan                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           06:58 PM, 03rd Jan                     Pia                    Ok           06:58 PM, 03rd Jan                     Pia                             07:00 PM, 03rd Jan                     Pia                             07:00 PM, 03rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:02 PM, 03rd Jan                     Pia                    Also I have ordered 1 jacket for store pick up, I still didn't get confirmation if its ready for pickup           07:02 PM, 03rd Jan                     Pia                    This one           07:03 PM, 03rd Jan                   Abdulqader                   We would like to inform you that a new return request has been created on1/3/23 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection           07:06 PM, 03rd Jan                   Abdulqader                   Your order ID 9408286289 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.           07:08 PM, 03rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           07:10 PM, 03rd Jan                     Pia                    No that's all           07:11 PM, 03rd Jan                     Pia                    Pls get my account password reset           07:12 PM, 03rd Jan                   Abdulqader                   Ok sure will do the needful           07:13 PM, 03rd Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:13 PM, 03rd Jan                     Pia                    Same here           07:13 PM, 03rd Jan                     Pia                    Thanksss           07:13 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542447