Subject: Ticket Assigned - Conversation with Hafiz Muhammad Usman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 03 Jan 2023 14:49:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hafiz Muhammad Usman Hafiz Muhammad Usman                    Hi           06:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Hello Hafiz Muhammad Usman , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:27 PM, 03rd Jan                     Hafiz Muhammad Usman                    1           06:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:27 PM, 03rd Jan                     Hafiz Muhammad Usman                    9408209770           06:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC123122002360    You can also easily track your order from My Account > Order History.             06:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:27 PM, 03rd Jan                     Hafiz Muhammad Usman                    2           06:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:27 PM, 03rd Jan                     Hafiz Muhammad Usman                    1           06:27 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:28 PM, 03rd Jan                     Hafiz Muhammad Usman                    [email-masked]           06:28 PM, 03rd Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:28 PM, 03rd Jan                   Abdulqader                   Hi Hafiz,Good evening.Thank you for contacting Centrepoint. My name is Kader. I will be happy to assist you.           06:30 PM, 03rd Jan                     Hafiz Muhammad Usman                    I have one order from centrepoint which has to be delivered yesterday. But I didn't receive it as I receive message that due to no customer response its not deliver while I didn't receive any phone call or message from delivery person.           06:30 PM, 03rd Jan                     Hafiz Muhammad Usman                    I raise the issue they say today it will be deliver early morning. But till now I did not receive any call and message and order is still not delivered.           06:31 PM, 03rd Jan                     Hafiz Muhammad Usman                    That is my first and last worst experience with centrepoint order.           06:32 PM, 03rd Jan                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:34 PM, 03rd Jan                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +971544525075           06:37 PM, 03rd Jan                     Hafiz Muhammad Usman                    Yes this contact is ok           06:38 PM, 03rd Jan                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:40 PM, 03rd Jan                     Hafiz Muhammad Usman                    Yes the same response I receive from your side yesterday. But what happen.           06:41 PM, 03rd Jan                     Hafiz Muhammad Usman                    Tell me exaclty if there is any issue I will cancel and buy from somewhere else.           06:41 PM, 03rd Jan                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           06:43 PM, 03rd Jan                     Hafiz Muhammad Usman                    I will wait till tomorrow. After that thanks for your response. No need that order anymore.           06:44 PM, 03rd Jan                     Hafiz Muhammad Usman                    Thanks for your time.           06:45 PM, 03rd Jan                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           06:46 PM, 03rd Jan                   Abdulqader                   Again, please accept our sincere apologies for this unexpected delay.           06:47 PM, 03rd Jan                   Abdulqader                   Do you have any other inquiries that we can help with?           06:47 PM, 03rd Jan                     Hafiz Muhammad Usman                    No thanks.           06:47 PM, 03rd Jan                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:48 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542293