Subject: Note Added - [#5405936] 9404052918 the device is not working 0567741828
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 02 Jan 2023 08:47:56 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5405936    Subject:  9404052918 the device is not working 0567741828   Requester: Ahmad Abd Ulraheem    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMF83177CE7905485986024035A2945CE0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jessie Caparas</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">This need to be taken as return.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask WH to take return with comments
<b>Supplier damage - QC issue </b>&amp; replace this with new piece.<b></b></span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 28 December 2022 5:48 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5405936] - 9404052918 the device is not working 0567741828<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM9E90B2A8CFE4482F8AC52CEEFFDDA58F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Please find the attached file.</span></div>
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<div class="MsoNormal"><span lang="EN-US"> <b><u></u></b></span></div>
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<span lang="EN-US" style="font-size:10.0pt"><img width="89" height="38" style="width:.925in;height:.4in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwODQ1MTAzMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9hfX43w8mbUgPfiiY81dY9c5XZjDs9jzLTi2dbmEir8" data-id="2044008451033" alt="A picture containing text, clipart

Description automatically generated"></span><span lang="EN-US"></span>
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<b><span lang="EN-US" style="font-size:9.0pt">Jessie Caparas</span></b><span lang="EN-US" style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, December 13, 2022 1:13 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5405936] - 9404052918 the device is not working 0567741828</span>
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<div class="MsoNormal">Hi <a id="OWAAME1A448CBD68140EE8C6FACDFAA0E608A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>,</div>
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<div class="MsoNormal">For better clarity, can you please share the video with us?</div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, 4 December 2022 3:16 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5405936] - 9404052918 the device is not working 0567741828</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,<br>
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Problem Statement: Cx receic=ved damaged item<br>
Order Date : Dec 3, 2022<br>
Order ID: 9404052918<br>
Tracking ID: FP120422000394<br>
Assistance Required: Provide assistance<br>
Concept- Babyshop<br>
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Issue Description: Customer emailed us informing that he/she received the item on 12/4/22 but the item which they received is having manufacturing defect. Customer also provided us the video of product.</span></div>
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Product- 163415180 - Braun - BRAUN Thermoscan 6 Ear Thermometer<br>
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Now customer is asking for return and refund the item. So we request you to check this concern and let us know if we can offer return to customer or not.<br>
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Regards,<br>
Divyam</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5405936:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044008451034'>4DD59EC2-1392-4712-B1B2-E801AD3F86BC.mp4</a>