Subject: Ticket Assigned - Conversation with Emmanuel Owen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 31 Dec 2022 15:24:05 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Emmanuel Owen Emmanuel Owen                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  emmanuel owen Bot:  Hi emmanuel owen, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4708061258 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1230220007976     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97470231927 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi  emmanuel  ,Thank you for contacting us. My name is Kader, I will be happy to assist you. Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  Hi Kader i am really disappointed today Customer:  I was expecting my order today Agent:  We sincerely apologize for any inconvenience caused, ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city) Customer:  And i just got a message from you guys that you guys missed me Customer:  When i sent location to the driver since 11 am Customer:  I am suppose to wear one of the sweater to church tonight Customer:  But now my plans has been spoilt and i told this evening that i need those item Agent:  We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please provide us your  address in order to be updated (house number - street name - neighborhood - city) Customer:  If i give you all this right what difference will it make..will it be deliver today or what Agent:  Yes, We will do our best to arrange the delivery today. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:10 PM, 31st Dec                     Emmanuel Owen                             07:11 PM, 31st Dec                   Abdulqader                   Hi  emmanuel  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           07:12 PM, 31st Dec                     Emmanuel Owen                    I just spoken to you now           07:13 PM, 31st Dec                     Emmanuel Owen                    Yoi asked me to send my address that you would deliever today           07:13 PM, 31st Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:14 PM, 31st Dec                     Emmanuel Owen                             07:14 PM, 31st Dec                     Emmanuel Owen                    Thats my address           07:14 PM, 31st Dec                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            07:15 PM, 31st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:17 PM, 31st Dec                     Emmanuel Owen                    Will i get it today           07:18 PM, 31st Dec                     Emmanuel Owen                    Cause i have to go to church           07:18 PM, 31st Dec                   Abdulqader                   Kindly note we'll do our best to deliver your order todayand will be contacting you by this number +   +97470231927           07:20 PM, 31st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:21 PM, 31st Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:23 PM, 31st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5529537