Subject: Ticket Assigned - Conversation with Joey
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 16:12:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Joey Joey                    Hey good evening           07:59 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:59 PM, 29th Dec                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:59 PM, 29th Dec                     Joey                    1           07:59 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Hello Joey , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:59 PM, 29th Dec                     Joey                    1           07:59 PM, 29th Dec                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           07:59 PM, 29th Dec                     Joey                    8406977034           07:59 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1223220004967    You can also easily track your order from My Account > Order History.             07:59 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:59 PM, 29th Dec                     Joey                    2           08:00 PM, 29th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:00 PM, 29th Dec                     Joey                    1           08:00 PM, 29th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           08:00 PM, 29th Dec                     Joey                    [email-masked]           08:00 PM, 29th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:00 PM, 29th Dec                   Abdulqader                   Hi Joey   ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           08:01 PM, 29th Dec                     Joey                    Hey good evening           08:01 PM, 29th Dec                     Joey                    I have been waiting for an order I placed 23rd till today its never been delivered           08:02 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:03 PM, 29th Dec                     Joey                    It's okay take your time but I would like to cancel the order cause I am flying out of the country tonight           08:04 PM, 29th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +96560335249           08:06 PM, 29th Dec                     Joey                    Yes           08:06 PM, 29th Dec                   Abdulqader                   please accept our sincere apologies for this unexpected delay Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:07 PM, 29th Dec                     Joey                    It's OK but kindly cancel the order cause I will not be available to collect it am flying out tonight           08:08 PM, 29th Dec                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:09 PM, 29th Dec                     Joey                    Ok           08:09 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:10 PM, 29th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:12 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5522373