Subject: Ticket Assigned - Conversation with M.A.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 16:05:44 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M.A. M.A.                    2           07:42 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            07:42 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Hello M.A. , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:42 PM, 29th Dec                     M.A.                    2           07:42 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80022297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:42 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:42 PM, 29th Dec                     M.A.                    2           07:43 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:43 PM, 29th Dec                     M.A.                    1           07:43 PM, 29th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           07:43 PM, 29th Dec                     M.A.                    [email-masked]           07:43 PM, 29th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           07:43 PM, 29th Dec                   Abdulqader                   Hi Dear customer  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           07:44 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:44 PM, 29th Dec                     M.A.                    Ok           07:45 PM, 29th Dec                   Abdulqader                   We can see that you are contacting us regarding your order  9407754424  ?           07:45 PM, 29th Dec                     M.A.                    Yes           07:45 PM, 29th Dec                     M.A.                    I want to return           07:45 PM, 29th Dec                     M.A.                    That product is not working properly as they showed           07:46 PM, 29th Dec                   Abdulqader                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.  As per the policy, (Juniors Glide Baby Swing) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           07:47 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:48 PM, 29th Dec                     M.A.                    Brother           07:48 PM, 29th Dec                     M.A.                    That's swing cannot working properly           07:49 PM, 29th Dec                     M.A.                    That is the reason from returning           07:50 PM, 29th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image or video of the item showing issue so that we can investigate further and assist you accordingly with this.           07:50 PM, 29th Dec                     M.A.                    When I was buying this product there was no specific details mention about returns           07:50 PM, 29th Dec                     M.A.                    As per the product description they mention upto 11 kg weight can use the product. When I put to My 2 month baby that is not working properly even its not swinging           07:52 PM, 29th Dec                   Abdulqader                   we request you to please share with us an image or video of the item showing issue so that we can investigate further and assist you accordingly with this.           07:52 PM, 29th Dec                     M.A.                    I ddnt expect this type of product from babyshop. Because babyshop is a brand then how can they sell this type of item with wrong descri           07:53 PM, 29th Dec                   Abdulqader                   This is clearly not the experience we want our customers to have when they shop with us.  Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not. please share with us an image or video of the item showing issue           07:55 PM, 29th Dec                     M.A.                    Ok           07:55 PM, 29th Dec                     M.A.                    See this           07:57 PM, 29th Dec                     M.A.                    * File attached - 0ca4798952109cfe2d1e71.mp4 *             07:57 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:58 PM, 29th Dec                   Abdulqader                   please accept our sincere apologies for this.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:59 PM, 29th Dec                     M.A.                    Yes           07:59 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:00 PM, 29th Dec                     M.A.                    Return and refund asap           08:00 PM, 29th Dec                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           08:01 PM, 29th Dec                     M.A.                    Let see           08:02 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:02 PM, 29th Dec                     M.A.                    No           08:02 PM, 29th Dec                     M.A.                    But this is unexpected from babyshop           08:03 PM, 29th Dec                     M.A.                    I ddnt expect this type quality will get from babyshop           08:03 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           08:04 PM, 29th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:05 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5522329