Subject: Ticket Assigned - Conversation with N.F
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 15:52:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with N.F N.F                    hello           07:38 PM, 29th Dec                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:38 PM, 29th Dec                   MAX KW Whatsapp BOT                    Hello N.F , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:38 PM, 29th Dec                     N.F                    3           07:39 PM, 29th Dec                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            07:39 PM, 29th Dec                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 29th Dec                     N.F                    2           07:39 PM, 29th Dec                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 29th Dec                     N.F                    1           07:39 PM, 29th Dec                   MAX KW Whatsapp BOT                   Please enter your email address           07:39 PM, 29th Dec                     N.F                    [email-masked]           07:39 PM, 29th Dec                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           07:39 PM, 29th Dec                   Abdulqader                   Hi  Dear customer ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           07:40 PM, 29th Dec                   Abdulqader                   We can see that you are contacting us regarding your order  8407483496  ?           07:40 PM, 29th Dec                     N.F                    yes           07:41 PM, 29th Dec                     N.F                    i ordered on 26th           07:41 PM, 29th Dec                     N.F                    still  we didn't received our package           07:42 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:42 PM, 29th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused, ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           07:43 PM, 29th Dec                     N.F                    yesterday driver said he will come tommorrow morning           07:43 PM, 29th Dec                     N.F                    then  at 6pm today           07:43 PM, 29th Dec                     N.F                    and now he is saying at 8pm           07:43 PM, 29th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:44 PM, 29th Dec                     N.F                    rumaithiya ,block 4,stree 44 ,house 291,basement apartment 5           07:45 PM, 29th Dec                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           07:46 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:47 PM, 29th Dec                     N.F                    very late delivery           07:48 PM, 29th Dec                   Abdulqader                   please accept our sincere apologies for this unexpected delay. Kindly note we'll do our best to deliver your order asap and will be contacting you by this number +96566459876           07:49 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:50 PM, 29th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:52 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5522275