Subject: Ticket Assigned - Conversation with jenn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 14:26:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jenn jenn                    hello good evening           06:00 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            06:00 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:00 PM, 29th Dec                     jenn                    1           06:00 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Hello Jenn , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:01 PM, 29th Dec                     jenn                    1           06:01 PM, 29th Dec                   Babyshop UAE WhatsApp bot                   Please enter your order number to continue.           06:01 PM, 29th Dec                     jenn                    9407442322           06:05 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122722001727    You can also easily track your order from My Account > Order History.             06:05 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:05 PM, 29th Dec                     jenn                    2           06:06 PM, 29th Dec                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:06 PM, 29th Dec                     jenn                    1           06:06 PM, 29th Dec                   Babyshop UAE WhatsApp bot                   Please enter your email address           06:06 PM, 29th Dec                     jenn                    [email-masked]           06:06 PM, 29th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           06:06 PM, 29th Dec                   Abdulqader                   Hi Jenn   ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:07 PM, 29th Dec                     jenn                    i have a problem with my order           06:07 PM, 29th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.We would like to inform you that our courier partner tried to contact you on (+971525805390)but didn't receive any response from your end.           06:08 PM, 29th Dec                     jenn                    your delivery party is lazy plus he does not have an emirates id so he cannot enter the bldg           06:08 PM, 29th Dec                     jenn                    i had been waiting for him the whole day as we agreed he will bring it 1pm           06:09 PM, 29th Dec                     jenn                    as he cannot come at 9am for two days now, and no id           06:09 PM, 29th Dec                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.           06:11 PM, 29th Dec                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:12 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:13 PM, 29th Dec                     jenn                    please resolve the issue. here at discovery garden bldgs no emirates id no entry. i will not go down as i am sick. please let the delivery guy with id call me before coming because i might be at work and no one will accept it.           06:15 PM, 29th Dec                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           06:16 PM, 29th Dec                     jenn                    or would it be better for you to cancel it just let me know. thank u           06:17 PM, 29th Dec                     jenn                    that order is supposed to arrive on dec 27 if only he is working properly i should have gotten it. i wasted the whole day today with this liar.           06:18 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           06:18 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:20 PM, 29th Dec                     jenn                    i need that order today because lbc will come tomorrow to pick my cargo.           06:21 PM, 29th Dec                   Abdulqader                   We will do our best to arrange the delivery today and you will be updated shortly.           06:24 PM, 29th Dec                     jenn                    thank you and bye           06:24 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:24 PM, 29th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:26 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5521842