Subject: Ticket Assigned - Conversation with Hussain
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 13:47:12 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hussain Hussain                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi hussain, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7807848232 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1229221000700     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:22 PM, 29th Dec                   Abdulqader                   Hi  hussain ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           05:24 PM, 29th Dec                     Hussain                    This is my order number 7807848232 and the send me a message that we missed and unable to deliver but they didn't cone to my house or even they didn't call me also           05:25 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:25 PM, 29th Dec                     Hussain                    Ok           05:25 PM, 29th Dec                   Abdulqader                   Is this contact number correct   +97335018162 ?             05:25 PM, 29th Dec                     Hussain                    Yes           05:27 PM, 29th Dec                     Hussain                    Contact me i need the delivery today           05:27 PM, 29th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:29 PM, 29th Dec                     Hussain                    I want it today , its my first order from max fashion and it not a good service           05:31 PM, 29th Dec                   Abdulqader                   please accept our sincere apologies for this unexpected delay.We will do our best to arrange the delivery ASAP and you will updated shortly           05:33 PM, 29th Dec                     Hussain                    But why my delivery got delayed?           05:34 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           05:35 PM, 29th Dec                     Hussain                    You didn't give me the answer, why my delivery got delayed?           05:36 PM, 29th Dec                     Hussain                    What was the problem from you or me?           05:37 PM, 29th Dec                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered today, but we will contact the courier team to find out the reasons for the delay in the order           05:37 PM, 29th Dec                   Abdulqader                   We would really appreciate your patience and understanding here.           05:37 PM, 29th Dec                     Hussain                    Can you give me courier team number           05:38 PM, 29th Dec                   Abdulqader                   Please accept our full apologies, as we do not have the contact number of the courier partner at this moment Kindly note we'll do our best to deliver your order asap           05:39 PM, 29th Dec                     Hussain                    Ok thank you for your support           05:39 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:41 PM, 29th Dec                     Hussain                    No but contact me soon about my delivery because i will travel soon,ok           05:42 PM, 29th Dec                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           05:45 PM, 29th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:45 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5521607