Subject: Ticket Assigned - Conversation with Nadia Sheikh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 13:30:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nadia Sheikh Nadia Sheikh                    Hi           04:57 PM, 29th Dec                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:57 PM, 29th Dec                   MAX KW Whatsapp BOT                    Hello Nadia Sheikh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:57 PM, 29th Dec                     Nadia Sheikh                    1           04:57 PM, 29th Dec                   MAX KW Whatsapp BOT                   Please enter your order number to continue.           04:57 PM, 29th Dec                     Nadia Sheikh                    2           04:57 PM, 29th Dec                   MAX KW Whatsapp BOT                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           04:57 PM, 29th Dec                   MAX KW Whatsapp BOT                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            04:57 PM, 29th Dec                     Nadia Sheikh                    2           04:58 PM, 29th Dec                   MAX KW Whatsapp BOT                    Hello Nadia Sheikh , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:58 PM, 29th Dec                     Nadia Sheikh                    3           04:58 PM, 29th Dec                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            04:58 PM, 29th Dec                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 29th Dec                     Nadia Sheikh                    2           04:58 PM, 29th Dec                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:58 PM, 29th Dec                     Nadia Sheikh                    1           04:58 PM, 29th Dec                   MAX KW Whatsapp BOT                   Please enter your email address           04:58 PM, 29th Dec                     Nadia Sheikh                    [email-masked]           04:59 PM, 29th Dec                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           04:59 PM, 29th Dec                   Abdulqader                   Hi  Nadia  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           05:01 PM, 29th Dec                     Nadia Sheikh                    Hi .I want to know wat is the minimum amount for free delivery           05:01 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:03 PM, 29th Dec                   Abdulqader                   Please note that free delivery On orders above KWD 18           05:05 PM, 29th Dec                     Nadia Sheikh                    Ok           05:05 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:07 PM, 29th Dec                     Nadia Sheikh                    Can u check 2321 order is cancelled           05:07 PM, 29th Dec                     Nadia Sheikh                    8407942321           05:07 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:08 PM, 29th Dec                     Nadia Sheikh                    Okay           05:08 PM, 29th Dec                   Abdulqader                   This order 8407942321 is cancelled successfully           05:09 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:09 PM, 29th Dec                     Nadia Sheikh                    And one more thing I am trying to order and I want to change delivery but its not getting it           05:10 PM, 29th Dec                   Abdulqader                   We sincerely apologize for the issue that you are facing however, please provide us Screenshot Of The Issue           05:11 PM, 29th Dec                     Nadia Sheikh                    This one it doesn't go back page and it sowed free delivery wen I am processed for order its charging me delivery charge           05:13 PM, 29th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:15 PM, 29th Dec                   Abdulqader                   There will also be an additional service charge of KWD 1 on all Cash on Delivery orders.           05:17 PM, 29th Dec                     Nadia Sheikh                    1.5 kd           05:18 PM, 29th Dec                     Nadia Sheikh                    I want to go back change the payment mode           05:19 PM, 29th Dec                   Abdulqader                   Yes you can do that           05:21 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:23 PM, 29th Dec                   Abdulqader                    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.            05:24 PM, 29th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:26 PM, 29th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:28 PM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5521521