Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 29 Dec 2022 09:11:15 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div class="elementToProof"><span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Hi <span style='font-size:14px;font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";margin:0px;color:black;text-align:left;background-color:white;box-sizing:border-box' class="ContentPasted0">Splash </span><span style='color:rgb(36, 36, 36);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important' class="ContentPasted0">Support
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<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span style='color:rgb(36, 36, 36);font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important' class="ContentPasted0">I'm <span style="background-color:rgb(255, 255, 255);display:inline !important" class="ContentPasted1">totally <span style='color:rgb(0, 0, 238);font-family:"Helvetica Neue", Helvetica, Arial, sans-serif;font-size:13px;text-align:center;background-color:rgb(255, 255, 255);text-decoration:underline;display:inline !important' class="ContentPasted2">Extremely
 dissatisfied </span></span></span></span><span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt">with your delayed action since I traveled and coming back by 13 Jan.</span>
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<span style='font-size:12pt; font-family:"Blackadder ITC"; color:black; border:1pt none windowtext; padding:0in'>Best  Regards</span><span style='font-size:12pt; font-family:"Blackadder ITC"; color:black; border:1pt none windowtext; padding:0in'><b>,</b></span><span style='font-size:12.0pt; font-family:"Blackadder ITC"; color:black'></span>
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<b><u><span style='font-size:16pt; font-family:"Kunstler Script"; color:rgb(20,104,240); border:1pt none windowtext; padding:0in'>Hesham Ali </span></u></b>
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<div>From: Splash &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, December 29, 2022 12:57 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5505938] - Re: Your products are on the way
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<div dir="ltr">Hi Hesham ,<br>
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Thank you for contacting us and giving us the opportunity to serve you.<br>
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We are truly sorry for the inconvenience caused to you.<br>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that in this instance we could not meet your expectations.We would like to inform you that a new return request has been created on 12/29/22 on your behalf,
 Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.You can also track the order via the Shipa website through the following link:<br>
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(<a href="https://shipa.com/track/" rel="noreferrer">https://shipa.com/track/</a>) Through the tracking number: (SD009555399)<br>
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Knowing that you will be contacted via your contact number (+971503837851) before collecting the product. We kindly ask you to keep it active so that we can collect your return as soon as possible.<br>
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Splash </span>Support
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5505938