Subject: Ticket Assigned - Conversation with Elie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 14:36:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Elie Elie                    Where I can Call the complainants department           06:15 PM, 28th Dec                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            06:15 PM, 28th Dec                   Babyshop UAE WhatsApp bot                    Hello Elie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:15 PM, 28th Dec                     Elie                    Where I can Call the complainants department           06:16 PM, 28th Dec                   Babyshop UAE WhatsApp bot                    Hi Elie , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            06:16 PM, 28th Dec                     Elie                    5           06:17 PM, 28th Dec                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           06:17 PM, 28th Dec                   Abdulqader                   Hi  Elie  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:19 PM, 28th Dec                     Elie                    Hi kader           06:20 PM, 28th Dec                     Elie                    I placed an order with you guys           06:20 PM, 28th Dec                     Elie                             06:20 PM, 28th Dec                     Elie                             06:20 PM, 28th Dec                     Elie                    All is good until we opened the presents after Christmas           06:20 PM, 28th Dec                     Elie                    And funny enough both RC cars broke in the same place at home, not even outdoor           06:21 PM, 28th Dec                     Elie                             06:21 PM, 28th Dec                   Abdulqader                   We apologize for the inconvenience caused to you This is clearly not the experience we want our customers to have when they shop with us.  ​Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process. Our quality check professionals always checks if the items are in good shape or not.           06:23 PM, 28th Dec                     Elie                    The items were not broken when I bought them           06:24 PM, 28th Dec                     Elie                    But maybe stored in a wrong place or old           06:24 PM, 28th Dec                     Elie                    The plastic broke in the same place           06:25 PM, 28th Dec                     Elie                    Although these cars are designed to support shock           06:25 PM, 28th Dec                     Elie                    At home on the parquet floor ? I mean it’s laughable           06:25 PM, 28th Dec                   Abdulqader                   We request you to please allow us some more time           06:28 PM, 28th Dec                     Elie                    Don’t you find it weird to pay 500 for 2 cars and both get broken the moment you try them           06:28 PM, 28th Dec                   Abdulqader                   We still checking your issue           06:32 PM, 28th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:33 PM, 28th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:35 PM, 28th Dec                     Elie                    Thanks           06:36 PM, 28th Dec                     Elie                    No that’s it           06:36 PM, 28th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:36 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5516957