Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 13:02:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:36 PM, 28th Dec                     User                    My order is 2 days late and no one contacted me           04:37 PM, 28th Dec                     User                    Hello           04:39 PM, 28th Dec                     User                             04:39 PM, 28th Dec                     User                    This is my order number           04:39 PM, 28th Dec                     User                    i cannot track it           04:39 PM, 28th Dec                   Abdulqader                   Hi  Dear customer ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           04:41 PM, 28th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:42 PM, 28th Dec                   Abdulqader                   Is this contact number correct   +96597412219 ?             04:43 PM, 28th Dec                     User                    Yes           04:44 PM, 28th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           04:45 PM, 28th Dec                     User                    Yesterday they told me the same thing           04:46 PM, 28th Dec                     User                    I want to know whats the problem with the oreer           04:46 PM, 28th Dec                     User                    order           04:46 PM, 28th Dec                     User                    if there is something missing just tell so i can know           04:47 PM, 28th Dec                     User                    Is there a broken item?           04:47 PM, 28th Dec                     User                    whats the problem           04:48 PM, 28th Dec                     User                    i ordered before and I received it within 2 dats           04:48 PM, 28th Dec                     User                    days!           04:48 PM, 28th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           04:48 PM, 28th Dec                     User                    They told me this yesterday and no one contacted me           04:49 PM, 28th Dec                     User                    if im not going to recieve the order today i want to cancel it and refund my money           04:49 PM, 28th Dec                   Abdulqader                   We will do our best to arrange the delivery ASAP.           04:51 PM, 28th Dec                     User                    i need a confirmation now           04:52 PM, 28th Dec                     User                    will the deliver today?           04:52 PM, 28th Dec                     User                    if not, cancel the order plz           04:52 PM, 28th Dec                   Abdulqader                   We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team.           04:53 PM, 28th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:55 PM, 28th Dec                     User                    When will they call me           04:55 PM, 28th Dec                   Abdulqader                   we will be on touch with you and contact you on your email           04:57 PM, 28th Dec                     User                    I will give them today last chance if the dont deliver i want to cancel the order           04:58 PM, 28th Dec                   Abdulqader                   Ok sure we’ll do our best to sort this out quickly.           04:59 PM, 28th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:59 PM, 28th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:01 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5516382