Subject: Ticket Assigned - Conversation with 3 m /\/\ a R
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 28 Dec 2022 12:24:07 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with 3 m /\/\ a R 3 m /\/\ a R                    I have an order through the app, and expected to be delivered today but when i try to track the courier i received a msg "No Tracking Status Found"           04:08 PM, 28th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            04:08 PM, 28th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:08 PM, 28th Dec                     3 m /\/\ a R                    1           04:08 PM, 28th Dec                   MAX UAE whatsapp bot                    Hello 3 M /\/\ A R , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:08 PM, 28th Dec                     3 m /\/\ a R                    1           04:08 PM, 28th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           04:08 PM, 28th Dec                     3 m /\/\ a R                    9407659228           04:09 PM, 28th Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=1000018737190    You can also easily track your order from My Account > Order History.             04:09 PM, 28th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:09 PM, 28th Dec                     3 m /\/\ a R                    2           04:10 PM, 28th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:10 PM, 28th Dec                     3 m /\/\ a R                    1           04:10 PM, 28th Dec                   MAX UAE whatsapp bot                   Please enter your email address           04:10 PM, 28th Dec                     3 m /\/\ a R                    [email-masked]           04:10 PM, 28th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:10 PM, 28th Dec                   Abdulqader                   Hi Dear customer  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           04:11 PM, 28th Dec                     3 m /\/\ a R                    Hi           04:12 PM, 28th Dec                     3 m /\/\ a R                    I have an order through the app, and expected to be delivered today but when i try to track the courier i received a msg "No Tracking Status Found"           04:12 PM, 28th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:13 PM, 28th Dec                   Abdulqader                   Is this contact number correct   +971501953442 ?             04:14 PM, 28th Dec                     3 m /\/\ a R                    Yes           04:14 PM, 28th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           04:15 PM, 28th Dec                     3 m /\/\ a R                    Ok so what is the expected time for my order to be delivered           04:16 PM, 28th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           04:18 PM, 28th Dec                     3 m /\/\ a R                    Ok           04:18 PM, 28th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:20 PM, 28th Dec                     3 m /\/\ a R                    No thank you           04:20 PM, 28th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:23 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5516203