Subject: Ticket Assigned - Conversation with Sarosh Naeem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 15:46:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarosh Naeem Sarosh Naeem                    Hello.. good evening           07:31 PM, 27th Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:31 PM, 27th Dec                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:31 PM, 27th Dec                     Sarosh Naeem                    1           07:31 PM, 27th Dec                   MAX UAE whatsapp bot                    Hello Sarosh Naeem , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:31 PM, 27th Dec                     Sarosh Naeem                    1           07:31 PM, 27th Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           07:31 PM, 27th Dec                     Sarosh Naeem                    9406889245           07:31 PM, 27th Dec                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:       You can also easily track your order from My Account > Order History.             07:31 PM, 27th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:31 PM, 27th Dec                     Sarosh Naeem                    My order already delivered 5 days ago. I want to exchange it but the status is  still under process           07:32 PM, 27th Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:32 PM, 27th Dec                     Sarosh Naeem                    2           07:33 PM, 27th Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:33 PM, 27th Dec                     Sarosh Naeem                    1           07:33 PM, 27th Dec                   MAX UAE whatsapp bot                   Please enter your email address           07:33 PM, 27th Dec                     Sarosh Naeem                    [email-masked]           07:33 PM, 27th Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:33 PM, 27th Dec                     Sarosh Naeem                    Ok           07:33 PM, 27th Dec                   Abdulqader                   Hi Sarosh   ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           07:37 PM, 27th Dec                     Sarosh Naeem                    Good evening           07:37 PM, 27th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:38 PM, 27th Dec                     Sarosh Naeem                    Actually i ordered a shirt from max. It was delivered on last friday           07:38 PM, 27th Dec                     Sarosh Naeem                    Order numbr is 9406889245           07:38 PM, 27th Dec                     Sarosh Naeem                    The size of the shirt was not fitting well.           07:38 PM, 27th Dec                   Abdulqader                   We are truly sorry to hear that you wish to exchange the items however, we do not have an exchange option available at this time.           07:38 PM, 27th Dec                     Sarosh Naeem                    I went to max store for exchange, but they said my order status is not updated yet           07:39 PM, 27th Dec                   Abdulqader                   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           07:39 PM, 27th Dec                     Sarosh Naeem                    Its been 5 days now my order status is not changing ro delivered           07:39 PM, 27th Dec                   Abdulqader                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           07:40 PM, 27th Dec                     Sarosh Naeem                    Ok. But even if i have to return my order status need to be changed ro delivered           07:40 PM, 27th Dec                     Sarosh Naeem                    And its not happeninv           07:41 PM, 27th Dec                     Sarosh Naeem                    How much time plz? On sunday max help center told me ro wait 24 to 48 hours. Still its not updated           07:42 PM, 27th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           07:42 PM, 27th Dec                     Sarosh Naeem                    Ok           07:42 PM, 27th Dec                     Sarosh Naeem                    Thanks           07:42 PM, 27th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:43 PM, 27th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:46 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5512743