Subject: Ticket Assigned - Conversation with Nishas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 14:39:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nishas Nishas                    Hello           06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:22 PM, 27th Dec                     Nishas                    1           06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Hello Nishas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:22 PM, 27th Dec                     Nishas                    1           06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:22 PM, 27th Dec                     Nishas                    9407376665           06:23 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:23 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 27th Dec                     Nishas                    2           06:23 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 27th Dec                     Nishas                    1           06:23 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:23 PM, 27th Dec                     Nishas                    [email-masked]           06:23 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:23 PM, 27th Dec                   Abdulqader                   Hi  Nishas  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:24 PM, 27th Dec                     Nishas                    Hello           06:24 PM, 27th Dec                     Nishas                    So I placed my order on 26th and was told same day collection. No news since then...           06:25 PM, 27th Dec                     Nishas                    Can I know what's happening           06:25 PM, 27th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:27 PM, 27th Dec                     Nishas                    Ok           06:27 PM, 27th Dec                   Abdulqader                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail (  [email-masked] ).           06:29 PM, 27th Dec                     Nishas                    Means I can expect a collection message today?           06:29 PM, 27th Dec                   Abdulqader                   Accept our apologies, as we cannot specify a specific time for receiving orders because the time is determined by the store team according to its availability. And we will contact the store team to make the order ready as fast as they can           06:31 PM, 27th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:33 PM, 27th Dec                     Nishas                    Because you messaged me as soon as possible           06:33 PM, 27th Dec                     Nishas                    That could mean any day           06:34 PM, 27th Dec                     Nishas                    By when can I expect a confirmation?           06:34 PM, 27th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           06:37 PM, 27th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:38 PM, 27th Dec                     Nishas                    No           06:38 PM, 27th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:39 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5512414