Subject: Ticket Assigned - Conversation with _mgraceeey
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 27 Dec 2022 14:34:02 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with _mgraceeey _mgraceeey                    Hi           06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Hello _mgraceeey , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:22 PM, 27th Dec                     _mgraceeey                    1           06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:22 PM, 27th Dec                     _mgraceeey                    9407007964           06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP122422001001    You can also easily track your order from My Account > Order History.             06:22 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:22 PM, 27th Dec                     _mgraceeey                    2           06:23 PM, 27th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:23 PM, 27th Dec                     _mgraceeey                    1           06:23 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:23 PM, 27th Dec                     _mgraceeey                    [email-masked]           06:23 PM, 27th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:23 PM, 27th Dec                   Abdulqader                   Hi  Dear Customer ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:24 PM, 27th Dec                     _mgraceeey                    Just wanted to follow up on my order. Supposed to be delivered today but i didn’t receive it yet           06:24 PM, 27th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:26 PM, 27th Dec                     _mgraceeey                    Okay sure           06:26 PM, 27th Dec                   Abdulqader                   Is this contact number correct  +971564096090  ?             06:28 PM, 27th Dec                     _mgraceeey                    Yes           06:28 PM, 27th Dec                     _mgraceeey                    It’s out for delivery since 8am until now I didn’t receive it yet. It’s already 6:30pm.           06:28 PM, 27th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:30 PM, 27th Dec                     _mgraceeey                    Please put this on priority. It’s been 3 days already.           06:30 PM, 27th Dec                   Abdulqader                   Ok sure will do the needful           06:32 PM, 27th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:32 PM, 27th Dec                     _mgraceeey                    Thank you           06:32 PM, 27th Dec                     _mgraceeey                    That’ll be all           06:32 PM, 27th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:33 PM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5512391