Subject: Ticket Assigned - Conversation with HEBA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 14:58:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with HEBA HEBA                    Salam I ordered a bench on Thursday and was supposed to get it yesterday           06:40 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:40 PM, 26th Dec                    Centrepoint KW whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            06:40 PM, 26th Dec                     HEBA                    1           06:40 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Hello HEBA , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:40 PM, 26th Dec                     HEBA                    1           06:40 PM, 26th Dec                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           06:41 PM, 26th Dec                     HEBA                    8406922953           06:41 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1223220001280    You can also easily track your order from My Account > Order History.             06:41 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:41 PM, 26th Dec                     HEBA                             06:42 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:42 PM, 26th Dec                     HEBA                    2           06:42 PM, 26th Dec                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:42 PM, 26th Dec                     HEBA                    1           06:42 PM, 26th Dec                    Centrepoint KW whatsapp bot                   Please enter your email address           06:42 PM, 26th Dec                     HEBA                    [email-masked]           06:43 PM, 26th Dec                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:43 PM, 26th Dec                   Abdulqader                   Hi HEBA   ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:45 PM, 26th Dec                   Abdulqader                   لحظات من فضلك ، ليتم التحقيق من البيانات           06:47 PM, 26th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:48 PM, 26th Dec                     HEBA                    Sure           06:48 PM, 26th Dec                   Abdulqader                   Is this contact number correct    +96566144019?             06:48 PM, 26th Dec                     HEBA                    No           06:51 PM, 26th Dec                     HEBA                    60295550           06:51 PM, 26th Dec                     HEBA                    Sorry thats wrong           06:51 PM, 26th Dec                     HEBA                    60395550           06:51 PM, 26th Dec                     HEBA                    Thats the correct one           06:51 PM, 26th Dec                   Abdulqader                   We would like to inform that we are going to update your provided phone number to the courier team as your order is already shipped from the warehouse and its in transit.           06:52 PM, 26th Dec                     HEBA                    So when is it expected to be delivered?           06:53 PM, 26th Dec                     HEBA                    Today?           06:53 PM, 26th Dec                   Abdulqader                   Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.            06:54 PM, 26th Dec                     HEBA                    Thank you           06:54 PM, 26th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:56 PM, 26th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:58 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5508202