Subject: Ticket Assigned - Conversation with Hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 13:16:28 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hello Hello                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hello Bot:  Hi hello, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4707359961 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC1226221000958     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97477345420            05:05 PM, 26th Dec                     Hello                    Please           05:06 PM, 26th Dec                     Hello                    Because your delivery guy is rude and not respecting customer           05:07 PM, 26th Dec                   Abdulqader                   Hi Dear customer  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           05:07 PM, 26th Dec                     Hello                    Hello i want to report your delivery person           05:08 PM, 26th Dec                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner. This is surely not the experience we want our customers to have when they shop with us.  We take matters like these very seriously. We have now forwarded the feedback to our concern team and they are surely going to take a strict action on this.           05:08 PM, 26th Dec                     Hello                             05:09 PM, 26th Dec                     Hello                    As i said to him my delivery date is tom and im in work right now he saying no delivery tom so he will not delivery it           05:10 PM, 26th Dec                   Abdulqader                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail ( [email-masked]  ).           05:11 PM, 26th Dec                     Hello                    And i told him that i will report why he is not following as per the schedule delivery is sched and he e doesn't care even i will report him is this the kind of service center pount have?           05:12 PM, 26th Dec                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           05:13 PM, 26th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:14 PM, 26th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:16 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5507705