Subject: Ticket Assigned - Conversation with Mohammed Shareef
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 26 Dec 2022 12:57:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Shareef Mohammed Shareef                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi mohammed shareef, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:39 PM, 26th Dec                     Mohammed Shareef                    Refund of returned item           04:39 PM, 26th Dec                   Abdulqader                   Hi  mohammed  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           04:39 PM, 26th Dec                     Mohammed Shareef                    Hello mr kader           04:39 PM, 26th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           04:41 PM, 26th Dec                     Mohammed Shareef                    It's been more then a week           04:41 PM, 26th Dec                     Mohammed Shareef                             04:44 PM, 26th Dec                     Mohammed Shareef                    It's seem you are not commeted to your own terms..           04:44 PM, 26th Dec                     Mohammed Shareef                    Committed           04:45 PM, 26th Dec                     Mohammed Shareef                             04:48 PM, 26th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you. We would like to inform you that we have processed the refund of amount (QAR49) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:48 PM, 26th Dec                     Mohammed Shareef                    THIS WAS YOUR MESSAGE TODAY MORNING We would like to inform you that we have processed the refund of amount (QAR 49 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps: Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:49 PM, 26th Dec                     Mohammed Shareef                    My CREDIT showing zero balance sir.....           04:50 PM, 26th Dec                   Abdulqader                   Is your email correct [email-masked] ?           04:51 PM, 26th Dec                     Mohammed Shareef                    Correct           04:51 PM, 26th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:52 PM, 26th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           04:54 PM, 26th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           04:56 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5507620