Subject: Ticket Assigned - Conversation with MOHAMED WAKEEL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 15:49:53 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MOHAMED WAKEEL MOHAMED WAKEEL                    Good evening           07:39 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:39 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Hello MOHAMED WAKEEL , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:39 PM, 25th Dec                     MOHAMED WAKEEL                    2           07:39 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:39 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 25th Dec                     MOHAMED WAKEEL                    2           07:39 PM, 25th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:39 PM, 25th Dec                     MOHAMED WAKEEL                    1           07:39 PM, 25th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:39 PM, 25th Dec                     MOHAMED WAKEEL                    [email-masked]           07:39 PM, 25th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:39 PM, 25th Dec                   Abdulqader                   Hi MOHAMED   ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           07:41 PM, 25th Dec                     MOHAMED WAKEEL                    I would like to follow up for my first return 1003492150 for order 9402028633           07:41 PM, 25th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           07:42 PM, 25th Dec                     MOHAMED WAKEEL                    Sure           07:43 PM, 25th Dec                   Abdulqader                   Kindly confirm is the item has been collected from you           07:44 PM, 25th Dec                     MOHAMED WAKEEL                    Not yet           07:44 PM, 25th Dec                   Abdulqader                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail (  [email-masked] ).           07:45 PM, 25th Dec                     MOHAMED WAKEEL                    Please, Thx           07:46 PM, 25th Dec                   Abdulqader                   please note  that we will contact you through your email once we get any updates           07:46 PM, 25th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:47 PM, 25th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:49 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5504501