Subject: Ticket Assigned - Conversation with Laila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 25 Dec 2022 13:51:04 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Laila Laila                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  laila Bot:  Hi laila, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0562600823            05:15 PM, 25th Dec                   Abdulqader                   Hi  laila ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           05:16 PM, 25th Dec                     Laila                    Hi Kader           05:17 PM, 25th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:19 PM, 25th Dec                     Laila                    So I got a message yesterday when I wasn’t home that an item was picked for the return.           05:20 PM, 25th Dec                     Laila                    There was also a parcel delivered which the delivery guy left outside my door. But it wasn’t there when I got home. Could you check if there was a mixup?           05:21 PM, 25th Dec                     Laila                    Because the delivery guy shared a picture with me but when I got home, there was no parcel outside my door. And I also received a message about the return item, but I wasn’t home so there is no way that could happen.           05:22 PM, 25th Dec                     Laila                    ??           05:23 PM, 25th Dec                   Abdulqader                   We can see that you are contacting us regarding your order 9406453671           05:25 PM, 25th Dec                     Laila                    I don’t think so.           05:26 PM, 25th Dec                     Laila                    Your order 9406919039 has been delivered. We'd love to hear about your shopping experience. Let us know at: https://centrepoint.app.link/lBTjHjCW0vb           05:26 PM, 25th Dec                     Laila                    Hi! Your return request RP122122003279 has been successfully picked up. We will keep you posted on your refund. Click to give feedback http://m.shk.do/0p3Vnc3U Stay Happy!           05:26 PM, 25th Dec                     Laila                    Oh yes I just rechecked the return order no           05:27 PM, 25th Dec                     Laila                    One order was delivered at 11.42 am and I got return message at 12.19 pm. But I wasn’t home. So perhaps the return guy made a mistake and took my delivery parcel from my door.           05:29 PM, 25th Dec                     Laila                    ?????           05:29 PM, 25th Dec                     Laila                    There?????           05:30 PM, 25th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:32 PM, 25th Dec                     Laila                    Well you’re pretty slow.           05:33 PM, 25th Dec                     Laila                    It’s been 16 mins that I have contacted you.           05:33 PM, 25th Dec                   Abdulqader                   Kindly elaborate your query  Did you receive this order 9406453671 ?           05:33 PM, 25th Dec                     Laila                    Yes I received this one. But I had a return (one bag) for this order.           05:34 PM, 25th Dec                     Laila                    After this placed another order as well which was supposed to be delivered yesterday. But I didn’t receive it. The delivery guy left it outside my door because I wasn’t home. But when I got home the parcel wasn’t there.           05:35 PM, 25th Dec                     Laila                    Thank you for your order. Order 9406919039 for Sasha Textured Long Zip Around... +3more item(s) for AED  218.0 is confirmed. Expect delivery by 24-12-2022.           05:36 PM, 25th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           05:38 PM, 25th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:40 PM, 25th Dec                     Laila                    ??????           05:41 PM, 25th Dec                     Laila                    This was the second order           05:41 PM, 25th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           05:43 PM, 25th Dec                     Laila                    Your           05:43 PM, 25th Dec                     Laila                    Lol. You mean you’re never going to contact me. Amazing how long you took to respond.           05:45 PM, 25th Dec                     Laila                    I am amazed that when someone places an order, everything is done so smoothly. But god forbade, if a customer has some issues and need to contact customer service, then everything gets so time consuming without any solution.           05:46 PM, 25th Dec                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly.Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           05:46 PM, 25th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:48 PM, 25th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:50 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5504031