Subject: Ticket Assigned - Conversation with Hatem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 13:17:39 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hatem Hatem                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi hatem, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8406559686 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP1220220006893     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:08 PM, 22nd Dec                   Abdulqader                   Hi  hatem ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           05:09 PM, 22nd Dec                     Hatem                    Bad           05:09 PM, 22nd Dec                     Hatem                    Very bad           05:09 PM, 22nd Dec                     Hatem                    No tracking status           05:09 PM, 22nd Dec                     Hatem                    My order out from yesterday for delivery           05:09 PM, 22nd Dec                     Hatem                    No one contacted me           05:10 PM, 22nd Dec                     Hatem                    Very bad           05:10 PM, 22nd Dec                     Hatem                    Even no tracking status           05:10 PM, 22nd Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:11 PM, 22nd Dec                     Hatem                    No tracking status in link           05:12 PM, 22nd Dec                     Hatem                    Out from yesterday           05:12 PM, 22nd Dec                     Hatem                    Why           05:12 PM, 22nd Dec                     Hatem                    Lost in space           05:12 PM, 22nd Dec                     Hatem                    Am extremely disappointed           05:12 PM, 22nd Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However would you please confirm your contact number: +96595542802           05:13 PM, 22nd Dec                     Hatem                    Yes its mine           05:13 PM, 22nd Dec                     Hatem                    Always calling on it for previous orders           05:14 PM, 22nd Dec                     Hatem                    This time its dead           05:14 PM, 22nd Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us.Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:14 PM, 22nd Dec                     Hatem                    48 hours out for delivery           05:14 PM, 22nd Dec                     Hatem                    How come           05:14 PM, 22nd Dec                     Hatem                    I contacted you yesterday           05:15 PM, 22nd Dec                     Hatem                    Yes ur service           05:15 PM, 22nd Dec                     Hatem                    Said same sweet words           05:15 PM, 22nd Dec                     Hatem                    Nothing happened           05:15 PM, 22nd Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           05:15 PM, 22nd Dec                     Hatem                    This is today also           05:15 PM, 22nd Dec                     Hatem                    I called u yesterday and today           05:15 PM, 22nd Dec                     Hatem                    2 days am calling service           05:16 PM, 22nd Dec                     Hatem                    Why           05:16 PM, 22nd Dec                     Hatem                    I need manager to contact           05:16 PM, 22nd Dec                     Hatem                    I want senior officer on charge           05:17 PM, 22nd Dec                     Hatem                    I dont want juniors           05:17 PM, 22nd Dec                     Hatem                    I want manager to contact           05:17 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5493546