Subject: Ticket Assigned - Conversation with Rona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Dec 2022 11:48:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rona Rona                    1           03:39 PM, 22nd Dec                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            03:39 PM, 22nd Dec                   MAX UAE whatsapp bot                    Hello Rona , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:39 PM, 22nd Dec                     Rona                    1           03:39 PM, 22nd Dec                   MAX UAE whatsapp bot                   Please enter your order number to continue.           03:39 PM, 22nd Dec                     Rona                    9406709691           03:39 PM, 22nd Dec                   MAX UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            03:39 PM, 22nd Dec                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:39 PM, 22nd Dec                     Rona                    2           03:40 PM, 22nd Dec                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:40 PM, 22nd Dec                     Rona                    1           03:40 PM, 22nd Dec                   MAX UAE whatsapp bot                   Please enter your email address           03:40 PM, 22nd Dec                     Rona                    [email-masked]           03:40 PM, 22nd Dec                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:40 PM, 22nd Dec                   Abdulqader                   Hi Rona  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           03:40 PM, 22nd Dec                     Rona                    Hi sir           03:41 PM, 22nd Dec                     Rona                    I would like to check of i can get my order today           03:41 PM, 22nd Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:41 PM, 22nd Dec                     Rona                    I have ordered thrice because my first 2 orders did not go through in thr next morning i have 3 orders confirmed           03:41 PM, 22nd Dec                   Abdulqader                   I can see that delivery of this order has taken longer than our normal pick up day , and I am really very sorry for this delay. I know that you’ve been waiting for it.           03:42 PM, 22nd Dec                   Abdulqader                   Please be assured that now we will escalate your concern to our store team and we will ask them to dto arrange the order ASAP and you will updated shortly           03:42 PM, 22nd Dec                     Rona                    Thank u           03:43 PM, 22nd Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           03:44 PM, 22nd Dec                     Rona                    I wanted to know if i can wait until 5pm?           03:44 PM, 22nd Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           03:45 PM, 22nd Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           03:46 PM, 22nd Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:48 PM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5493033