Subject: Ticket Assigned - Conversation with Samaira
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 15:01:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Samaira Samaira                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  samaira Bot:  Hi samaira, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406026481 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0553234201            06:51 PM, 21st Dec                   Abdulqader                   Hi samaira  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:52 PM, 21st Dec                     Samaira                    Hi kader           06:52 PM, 21st Dec                     Samaira                    My last prder is delivered and i would like to return some items           06:52 PM, 21st Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:52 PM, 21st Dec                     Samaira                    Can u update it as delivered cos im not able to place return           06:53 PM, 21st Dec                   Abdulqader                   please accept our sincere apologies for this  ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           06:54 PM, 21st Dec                     Samaira                    Can u just open the return item window on app           06:54 PM, 21st Dec                     Samaira                    Ill check and place return accordingly           06:55 PM, 21st Dec                   Abdulqader                   We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order to be able to return the item.           06:56 PM, 21st Dec                     Samaira                    Yes plz           06:57 PM, 21st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:59 PM, 21st Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:00 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5489661