Subject: Ticket Assigned - Conversation with Carmilo
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 14:48:03 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Carmilo Carmilo                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi carmilo, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406122845 Bot:    Your order is on the way?    Track your order here:      You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:27 PM, 21st Dec                   Abdulqader                   Hi carmilo  ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           06:29 PM, 21st Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:29 PM, 21st Dec                     Carmilo                    Just want to check the status of 1 item that is not yet deliver.           06:30 PM, 21st Dec                     Carmilo                    ?           06:32 PM, 21st Dec                   Abdulqader                   We apologize for the inconvenience caused.    After checking your order 9406122845, we found out that your order has been delivered completely           06:33 PM, 21st Dec                     Carmilo                    But one item is not included           06:33 PM, 21st Dec                     Carmilo                    I only received 1 denim pant, turtleneck sweater and the eye liner, i still have 1 pants remaining           06:34 PM, 21st Dec                     Carmilo                    Total item that I purchased is 4 but I only received 3 items           06:35 PM, 21st Dec                   Abdulqader                   ​Kindly provide us with ​the name of the item as mentioned on the website so that we assist you with this accordingly.           06:37 PM, 21st Dec                     Carmilo                             06:39 PM, 21st Dec                     Carmilo                    That’s the item haven’t deliver           06:40 PM, 21st Dec                   Abdulqader                   only one item           06:42 PM, 21st Dec                     Carmilo                    Yes, one item remaining to deliver           06:43 PM, 21st Dec                   Abdulqader                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail (  [email-masked] ).           06:43 PM, 21st Dec                     Carmilo                    Thank you so much for your help.           06:44 PM, 21st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:45 PM, 21st Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:47 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5489600