Subject: Ticket Assigned - Conversation with Prabjot Kaur
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Dec 2022 13:18:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Prabjot Kaur Prabjot Kaur                    V           04:58 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:58 PM, 21st Dec                     Prabjot Kaur                    ??           04:58 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:58 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Hello Prabjot Kaur , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:58 PM, 21st Dec                     Prabjot Kaur                    Hi           04:58 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Hello Prabjot Kaur , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:58 PM, 21st Dec                   Centrepoint UAE whatsapp bot                    Hi Prabjot Kaur , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            04:58 PM, 21st Dec                     Prabjot Kaur                    5           05:02 PM, 21st Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:02 PM, 21st Dec                     Prabjot Kaur                    3           05:03 PM, 21st Dec                   Abdulqader                   HiPrabjot    ,Thank you for contacting us. My name is Kader, I will be happy to assist you.           05:03 PM, 21st Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:04 PM, 21st Dec                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 59.00) on (12/12/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:06 PM, 21st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:07 PM, 21st Dec                     Prabjot Kaur                    Pls return my money           05:08 PM, 21st Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you. if the amount does not appear in your account within the specified time you to raise objection to your bank and they will check & assist you about the refund           05:08 PM, 21st Dec                     Prabjot Kaur                    Yes           05:09 PM, 21st Dec                     Prabjot Kaur                    Whn u will refund that           05:09 PM, 21st Dec                   Abdulqader                   we have processed the refund of amount (AED 59.00) on (12/12/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:10 PM, 21st Dec                     Prabjot Kaur                    But there is one more ie 60 aed the same order           05:10 PM, 21st Dec                     Prabjot Kaur                    When           05:10 PM, 21st Dec                     Prabjot Kaur                    Same order t shirt refund pending           05:10 PM, 21st Dec                     Prabjot Kaur                             05:10 PM, 21st Dec                     Prabjot Kaur                    Check again           05:10 PM, 21st Dec                     Prabjot Kaur                    Pls check that           05:11 PM, 21st Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:11 PM, 21st Dec                     Prabjot Kaur                    I wnat 60 aed also           05:11 PM, 21st Dec                     Prabjot Kaur                    I cancel full order           05:12 PM, 21st Dec                     Prabjot Kaur                    But one refund of 59 aed received but 60 aed refund pending           05:12 PM, 21st Dec                     Prabjot Kaur                    Nodbody reply on this           05:13 PM, 21st Dec                     Prabjot Kaur                    When will i grt           05:13 PM, 21st Dec                     Prabjot Kaur                    Chevk the screenshot           05:13 PM, 21st Dec                     Prabjot Kaur                    Where is the green t shirt refund           05:13 PM, 21st Dec                     Prabjot Kaur                    But 60 aed refund           05:13 PM, 21st Dec                     Prabjot Kaur                    Ok           05:13 PM, 21st Dec                     Prabjot Kaur                    I hav not received any tshirt I ordered 2 t shirt and got nothing           05:14 PM, 21st Dec                     Prabjot Kaur                    So pls refund           05:14 PM, 21st Dec                   Abdulqader                   Please accept our full apologies for the inconvenience caused.  Please note that your request has been submitted to the concerned teams, and the necessary action will be taken as soon as possible, to ensure that this error is not repeated in the future.  You will also be contacted via our registered e-mail ( [email-masked]  ).           05:15 PM, 21st Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:16 PM, 21st Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:18 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5489229