Subject: Ticket Assigned - Conversation with im shafeek
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 15:15:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with im shafeek im shafeek                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  im shafeek Bot:  Hi im shafeek, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9406280645 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD009474202     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0971522194764            06:57 PM, 19th Dec                   Abdulqader                   Hi, shafeek thank you for contacting us. This's kader We would be happy to help you.           06:59 PM, 19th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:59 PM, 19th Dec                   Abdulqader                   Is this contact number is right +971522194764 ?           07:00 PM, 19th Dec                     im shafeek                    Yes           07:00 PM, 19th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           07:02 PM, 19th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:03 PM, 19th Dec                     im shafeek                    Pls tell when it can be delivered           07:04 PM, 19th Dec                     im shafeek                    Because while ordering I have checked. My location was in normal delivery area           07:05 PM, 19th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           07:07 PM, 19th Dec                     im shafeek                             07:08 PM, 19th Dec                     im shafeek                    Pls note that my location - Al Saadiyat is not listed as area needing extra days. Thats why I placed the order. This is very much required as I have got travels scheduled soon           07:10 PM, 19th Dec                   Abdulqader                    We wil do our best to arrange the delivery ASAP and you will updated shortly           07:12 PM, 19th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:13 PM, 19th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:15 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5481530