Subject: New Reply Received - Late refund
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 19 Dec 2022 06:11:45 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Late refund  Ticket comment <font>CAI Aramex Customer Service team.<br>
Your request has been received and will be viewed by a member of our team.
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The case reference assigned to your request is: CAI/1222/16241 . Please make sure to keep the case reference number in the subject field for all communications related to this request.
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Working Days : SUN, MON, TUE, WED, THU  <br>
Working Hours : (9:00 AM â€“ 5:00 PM GMT +2)<br>

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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> [email-masked] <br><b>Sent:</b> 12/19/2022 8:11:30 AM<br><b>To:</b> [email-masked]; [email-masked]<br><b>Cc:</b> [email-masked]<br><b>Subject:</b> RE: RE: [#5471448] - Late refund</span>
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<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">For Egypt shipments, please send your request to: <a id="OWAAM950B5065FF7E49F2B4D7029AD94414C7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Service Center - CAI E-commerce A</span></a>. Thanks.
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Aramex International LLC. </span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<span style="mso-ignore:vglayout;margin-left:303px;margin-top:160px;width:150px;height:80px">[Attached Image]</span><a href="https://www.aramex.com/" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'>[Attached Image]</span></a><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.facebook.com/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'>[Attached Image]</span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://twitter.com/aramex" title="https://twitter.com/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'>[Attached Image]</span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.instagram.com/aramex" title="https://www.instagram.com/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'>[Attached Image]</span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.youtube.com/aramextv" title="https://www.youtube.com/aramextv" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'>[Attached Image]</span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.linkedin.com/company/aramex" title="https://www.linkedin.com/company/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'>[Attached Image]</span></a>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, December 19, 2022 1:26 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#5471448] - Late refund</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Kindly any update us on the below, thank you for your help!<br>
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Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 17 Dec at 1:22 PM
<span class="separator">, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Nov 23, 2022<br>
Order ID: 2109929433<br>
Tracking ID: 47789582912<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 11/27/22 and as per the tracking website, the items has been collected from the customer on Nov 29 2022 and till now the returned items is not delivered to warehouse so we can initiate the refund of the
 returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<span style="color:black;background:white">MAX </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5471448:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5471448