Subject: New Reply Received - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 17 Dec 2022 10:25:40 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  refund  Ticket comment <div>I think you have not understand it properly.</div>
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<div>Please refer the order number in the attached picture and try to understand that i have not received refund of AED 119.</div>
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<div>I have already cleared up that  the amount of 119 aed has been deducted from my shukran pay account and for the order it was deducted has not been successful</div>
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<div>Even though i have not received my money back</div>
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<div>Can you please check and let me know when will i get refund?</div>
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<img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzM4MDcxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Gb69AawdRnoeujVCN4Ezk6O0fTYqQj2pqAo_myXzgR0" data-id="2044007380717"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 16-Dec-2022, at 2:22 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Sumi,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We'd like to confirm you that order  9405343954 has not been placed successfully as the payment from your credit card used has been unsuccessful.<br><br>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.<br><br>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of the amount (AED 14.0) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option</div>
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<br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>
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<div dir="ltr"><div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box"><span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, "Noto Sans", sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji"; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important; box-sizing: border-box'>Centrepoint </span>Support Team</div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5455327