Subject: Ticket Assigned - Conversation with IAD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Dec 2022 15:27:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with IAD IAD                    Hi           06:44 PM, 16th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:44 PM, 16th Dec                   Centrepoint UAE whatsapp bot                    Hello IAD , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:44 PM, 16th Dec                     IAD                    1           06:44 PM, 16th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:44 PM, 16th Dec                     IAD                    9400672251           06:44 PM, 16th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD008633174    You can also easily track your order from My Account > Order History.             06:44 PM, 16th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:44 PM, 16th Dec                     IAD                    2           06:44 PM, 16th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:44 PM, 16th Dec                     IAD                    1           06:44 PM, 16th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:44 PM, 16th Dec                     IAD                    [email-masked]           06:45 PM, 16th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:45 PM, 16th Dec                   Abdulqader                   Hi Dear, thank you for contacting us. This's kader We would be happy to help you.           06:46 PM, 16th Dec                     IAD                    9400672251 update  If you have as CP           06:46 PM, 16th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:46 PM, 16th Dec                     IAD                    Sure  With accurate updates           06:47 PM, 16th Dec                   Abdulqader                   First of all, I want to apologize for the experience you’ve had getting with us. It’s not our usual standard and I understand how frustrating this delay must be. I’m sorry you’ve had to spend so much time on this.  Currently, the concerned team is working on your query, and we will update you as soon as we hear back from them.           06:49 PM, 16th Dec                     IAD                    Leave that  Give me updates           06:49 PM, 16th Dec                   Abdulqader                   Your issue has been raised and this is your complaint number 5332364 + 9400672251           06:50 PM, 16th Dec                     IAD                    This update I got on 21 November  Today  Is 16 December  U didn’t feel shame to give this type of stupid updates           06:50 PM, 16th Dec                     IAD                    What I do with this           06:51 PM, 16th Dec                   Abdulqader                   We will update you on the same as soon as we have received further update from our concerned team.           06:51 PM, 16th Dec                     IAD                    Which team           06:51 PM, 16th Dec                     IAD                    Pathetic service           06:52 PM, 16th Dec                   Abdulqader                   Please note that we will contact you through your email once we get any updates.We would really appreciate your patience and understanding here.           06:53 PM, 16th Dec                     IAD                    When           06:53 PM, 16th Dec                   Abdulqader                   Please allow us some time and we will get back to you soon with an update.           06:54 PM, 16th Dec                     IAD                    This shameful act by CP to hold some one money And worthless reply           06:54 PM, 16th Dec                     IAD                    Don’t send stupid reply           06:55 PM, 16th Dec                     IAD                    One month  For what           06:55 PM, 16th Dec                     IAD                    17 November I ordered  Today 16 December  U asking sometime  What’s that           06:57 PM, 16th Dec                   Abdulqader                   I’m sorry it took us so long to get to this solved           06:57 PM, 16th Dec                     IAD                    Why           06:58 PM, 16th Dec                   Abdulqader                   I understand your frustration here if I was in your situation I would be feeling the same.           06:58 PM, 16th Dec                   Abdulqader                   Accept our Deepest Apology and I assured you that will fix it very soon Kindly expected that Within A few days           06:59 PM, 16th Dec                     IAD                    What u doing Same update since last one months  Absolutely shameful           06:59 PM, 16th Dec                     IAD                    When           06:59 PM, 16th Dec                     IAD                    When           06:59 PM, 16th Dec                     IAD                    I need date When           07:01 PM, 16th Dec                   Abdulqader                   our team is working on your issue and we will be on touch with you and contact you on your email           07:03 PM, 16th Dec                     IAD                    I asked u when           07:03 PM, 16th Dec                     IAD                    Tell me something new  Not meaningless reply           07:04 PM, 16th Dec                   Abdulqader                   we are again checking it with the relevant team and will get back to you as soon as possible.           07:05 PM, 16th Dec                     IAD                    I ask u when  Not as soon as possible  It’s month now           07:05 PM, 16th Dec                   Abdulqader                   We, the support team, are constantly following up on your complaint. Once we get any information, it will be shared with you in your email ID We thank you for your understanding and cooperation.           07:08 PM, 16th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:09 PM, 16th Dec                     IAD                    Date of action           07:09 PM, 16th Dec                   Abdulqader                   please that we will contact you through your email once we get any updates           07:10 PM, 16th Dec                     IAD                    Really disgusting to see this kind of reply           07:10 PM, 16th Dec                     IAD                    Ridiculous team           07:10 PM, 16th Dec                     IAD                    Absolutely shameful           07:11 PM, 16th Dec                   Abdulqader                   We are really sorry for the unexpected experience  our concern team doing their best to sort this issue for you as well.           07:11 PM, 16th Dec                   Abdulqader                   This is Definitely not The kind of experience we Offer As we Can see that takes more than usual to be fix It.           07:12 PM, 16th Dec                     IAD                    No one working  U just keeping customers money  I don’t know how many customers money u have           07:13 PM, 16th Dec                   Abdulqader                   we will be on touch with you and contact you on your email           07:14 PM, 16th Dec                     IAD                    Please stop this useless reply           07:15 PM, 16th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:15 PM, 16th Dec                     IAD                    Nothing  U don’t have update since one month What I can expect from you           07:15 PM, 16th Dec                     IAD                    Thanks for ……           07:16 PM, 16th Dec                   Abdulqader                   we try our best to provide solutions to every issue in the best possible way available to us.           07:16 PM, 16th Dec                     IAD                    Sorry nothing happened since one month           07:17 PM, 16th Dec                     IAD                    but I learn lessons  Never pay money in advance to CP I will inform others as well- Thanks           07:20 PM, 16th Dec                   Abdulqader                   I can understand your frustration regarding the same and we will do our best to have this resolved for you on priority.           07:21 PM, 16th Dec                     IAD                    Didn’t expect           07:22 PM, 16th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           07:25 PM, 16th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:27 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5470676