Subject: Ticket Assigned - Conversation with Burhan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 16:33:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Burhan Burhan                    Hi           04:37 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:37 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:37 PM, 10th Nov                     Burhan                    1           04:38 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Hello Burhan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:38 PM, 10th Nov                     Burhan                    1           04:38 PM, 10th Nov                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:38 PM, 10th Nov                     Burhan                    9594587817           04:38 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            04:38 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:38 PM, 10th Nov                     Burhan                    2           04:39 PM, 10th Nov                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:39 PM, 10th Nov                     Burhan                    1           04:39 PM, 10th Nov                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:39 PM, 10th Nov                     Burhan                    [email-masked]           04:39 PM, 10th Nov                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:39 PM, 10th Nov                   Mais                   Hi Burhan,Thank you for contacting us. My name is Mais,I will be happy to assist you.           04:40 PM, 10th Nov                     Burhan                    9594587817           04:40 PM, 10th Nov                     Burhan                    this is my order no.           04:41 PM, 10th Nov                     Burhan                    delivery guy has delivered to wrong address           04:41 PM, 10th Nov                     Burhan                    how can he do deliver order without receiving any confirmation           04:41 PM, 10th Nov                     Burhan                    and update in app that order has been delivered           04:41 PM, 10th Nov                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:42 PM, 10th Nov                   Mais                   Still checking           04:45 PM, 10th Nov                     Burhan                    Ok           04:47 PM, 10th Nov                   Mais                   Please accept our full apologies for the inconvenience and delay we have caused.  Your request has been submitted to the concerned team. We will contact you if there is any new information.  Thanks for your cooperation and understanding with us.           04:47 PM, 10th Nov                   Mais                   Is there anything else I can assist you with?           04:47 PM, 10th Nov                     Burhan                    i am waiting for call           04:47 PM, 10th Nov                     Burhan                    this is not done that order has been delivered to wrong address           04:48 PM, 10th Nov                     Burhan                    i have already paid for it           04:48 PM, 10th Nov                     Burhan                    how can delivery deliver to wrong address           04:48 PM, 10th Nov                   Mais                   I am extremely sorry for the problems you’ve been facing while shopping with us . I’m going to make sure that we get this taken care of shortly           04:49 PM, 10th Nov                   Mais                   Is there anything else I can assist you with?           04:49 PM, 10th Nov                     Burhan                    no thank you           04:49 PM, 10th Nov                   Mais                   It was a pleasure to assist you. Please feel free to come back and chat with us if you have any queries in the future.  I am Mais and have a wonderful day!           04:50 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5240880