Subject: Ticket Assigned - Conversation with vika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 14:28:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vika vika                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi,i order argentina scarf but it came with stains  but i cant seems ro return on your website Bot:  ✍️ Please enter your name Customer:  vika Bot:  Hi vika, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97339558037            06:13 PM, 15th Dec                   Abdulqader                   Hi vika, thank you for contacting us. This's kader We would be happy to help you.           06:13 PM, 15th Dec                     vika                    Hi, i order scarf Argentina and it came with the stains           06:15 PM, 15th Dec                     vika                    I cant seems to return it           06:15 PM, 15th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:16 PM, 15th Dec                     vika                    Thank you           06:16 PM, 15th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           06:16 PM, 15th Dec                     vika                             06:17 PM, 15th Dec                   Abdulqader                   We request you to please allow us some time           06:19 PM, 15th Dec                     vika                    Sure           06:22 PM, 15th Dec                   Abdulqader                   We are truly sorry for the inconvenience caused to you.   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           06:24 PM, 15th Dec                     vika                    Thank you           06:25 PM, 15th Dec                   Abdulqader                   we will be on touch with you and contact you on your email           06:25 PM, 15th Dec                   Abdulqader                   [email-masked]           06:25 PM, 15th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:25 PM, 15th Dec                     vika                    Thank you. Nothing else           06:26 PM, 15th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:27 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5467245