Subject: Ticket Assigned - Conversation with varsha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Dec 2022 13:34:27 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with varsha varsha                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  varsha Bot:  Hi varsha, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9405644119 Bot:   Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP121422001391     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568537113            05:21 PM, 15th Dec                   Abdulqader                   Hi varsha, thank you for contacting us. This's kader We would be happy to help you.           05:21 PM, 15th Dec                   Abdulqader                   Is this contact number is right  +971568537113?           05:22 PM, 15th Dec                     varsha                    Hi, i have been awaiting delivery for an Order, status says ' out for delivery'. Can you kindly call the delivery agent or send me his number           05:22 PM, 15th Dec                     varsha                    I had placed order with babyshop as it was delivering the product in a days's time, but it's day 2 and order yet hasn't been delivered           05:23 PM, 15th Dec                     varsha                    ???           05:25 PM, 15th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:25 PM, 15th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:26 PM, 15th Dec                     varsha                    Is anyone there? No response?           05:28 PM, 15th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           05:29 PM, 15th Dec                     varsha                    No...if Ur delivery Team.isnt able to deliver, let me know and refund my amount ...I will make alternate arrangements.           05:29 PM, 15th Dec                   Abdulqader                   We wil do our best to arrange the delivery ASAP and you will updated shortly           05:30 PM, 15th Dec                     varsha                    The status says they are out for delivery since morning 9.30 ... Please contact them and let me know if delivery will be made today.           05:30 PM, 15th Dec                     varsha                    Ok, thanks           05:31 PM, 15th Dec                   Abdulqader                   ok sure will do the needful           05:32 PM, 15th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           05:32 PM, 15th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:34 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5467028