Subject: New Reply Received - need to cancel and get refund - applied 3 -4 times for refund
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 15:27:45 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  need to cancel and get refund - applied 3 -4 times for refund  Ticket comment <div dir="ltr">thank you for your response and email .  <div><br></div>
<div>no issues u take your time and kindly notify us once refund is processed .</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 14 Dec 2022 at 19:06, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">​Hi Shadab,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>Please note that according to returns tracking ID: RP121222002395, we can see that your items were collected from you on 14/12/2022.We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.<br><br>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Thank you,<br>Splash support team</div></div></div>

	

</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div>
<div style="color:rgb(34,34,34)"><div><div lang="en-AE" style="overflow-wrap: break-word"><div>
<br><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div><i><font>S. HEJAB</font></i></div>
<div> </div>
<div><b><font>Sales &amp; Marketing </font></b></div>
<div><br></div>
</div></div></div></div></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Bookman Old Style",serif;color:rgb(31,56,100)'><u></u> <u></u></span></i></b></div>
<div class="MsoNormal">
<img width="179" height="74" style="width: 1.8666in; height: 0.7666in" src="cid:[email-masked]"><b><i><span style='font-size:12pt;font-family:"Bookman Old Style",serif;color:rgb(31,56,100)'><u></u><u></u></span></i></b>
</div>
<div class="MsoNormal"><b><span style='font-size:14pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>ASCEND ACCESS  SYSTEM  SCAFFOLDING LLC<u></u><u></u></span></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>Po Box   : 182519 , Dubai ,UAE</span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>Fax              :+971 4 8855230<u></u><u></u></span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>Email         :accounts @<a href="http://ascenduae.com" target="_blank" rel="noreferrer">ascenduae.com</a><u></u><u></u></span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>Website     :<a href="http://www.ascenduae.com/" target="_blank" rel="noreferrer">www.ascenduae.com</a><u></u><u></u></span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'><u></u> <u></u></span></i></b></div>
<div class="MsoNormal"><b><i><span style='font-size:12pt;font-family:"Book Antiqua",serif;color:rgb(47,84,150)'>BS EN 1004 Certified Scaffolding Manufacturer <u></u><u></u></span></i></b></div>
<div class="MsoNormal">
<span style="color:rgb(80,0,80)"><img width="105" height="63" style="width: 1.0916in; height: 0.6583in" src="cid:[email-masked]"> <img width="85" height="67" style="width: 0.8833in; height: 0.7in" src="cid:[email-masked]"> <img width="77" height="65" style="width: 0.8in; height: 0.675in" src="cid:[email-masked]"> <img width="72" height="66" style="width: 0.75in; height: 0.6833in" src="cid:[email-masked]"></span><u></u><u></u>
</div>
<div class="MsoNormal">
<u></u> <u></u>
</div>
</div></div></div></div>
<div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">
<div style="font-size:12.8px;margin:0px"><font style="background-color:rgb(243,243,243)"><b><font color="#741b47"><span style="font-family:Castellar,serif;font-size:12pt"><u>AscenT PERFUME MANUFACTURING LLC</u></span><span style="font-family:Castellar,serif;font-size:12pt">.</span></font></b><br></font></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt">NAD AL HAMAR DUBAI</span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><a href="http://www.ascenduae.com/" target="_blank" rel="noreferrer"><font color="#1155cc">www.ascenTPERFUME.com</font></a></span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><br></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px">
<b style="color:rgb(68,68,68);font-family:Castellar,serif;font-size:12pt"><u>Astral Access General Trading llc</u></b><br>
</div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px">ETIHAD <span style="font-family:Castellar,serif;font-size:12pt">ROAD DUBAI</span>
</div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><a href="http://www.astraluae.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><font color="#1155cc">www.astraluae.com</font></a></span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><b></b><u></u><font color="#1155cc"></font><br></span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><font color="#ff0000"><b><u>EXOTIC CHAIRS &amp; FURNITURE TRADING LLC</u></b></font></span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt">ETIHAD ROAD DUBAI</span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><a href="http://www.exoticchair.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><font color="#1155cc">www.exoticchair.com</font></a></span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style="font-family:Castellar,serif;font-size:12pt"><font color="#1155cc"></font><br></span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style='font-family:"Footlight MT Light",serif'>P.O. Box: 182519,</span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px"><span style='font-family:"Footlight MT Light",serif'>Dubai - U.A.E.</span></div>
<div style="color:rgb(34,34,34);font-size:12.8px;margin:0px">
<span style='font-family:"Footlight MT Light",serif'>Mob</span><b><span style='font-family:"Footlight MT Light",serif'>. No.: +971 503485847</span></b>
</div>
</div></div></div></div></div>
</div>
<span></span>
</div></div></div></div></div>
</blockquote></div>

Attachments :
1. <a href='https://helpae.splashfashions.com/helpdesk/attachments/2044007109821'>image003.png</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5382296