Subject: Note Added - [#5415586] Conversation with Donna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 14 Dec 2022 10:46:25 +0000

Hi ,    Ops cpsahara added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5415586    Subject:  Conversation with Donna   Requester: Donna    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Team,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We have a Physically items and we will  contact the customer to visit the store and collect.</span></div>
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<span style="font-size:12.0pt;color:black">M.Rizwan.</span><span style="font-size:12.0pt;color:black;mso-fareast-language:EN-US"></span>
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<div>From:<span lang="EN-US"> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 14 December 2022 2:37 PM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Ops cpsahara &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5415586] - Conversation with Donna</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMDCA7A596E276459AB2E17C481DF7D5AF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ops cpsahara</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Please check and do the needful…</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">Best Regards!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt">M.Hussain</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 14, 2022 2:30 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5415586] - Conversation with Donna</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAM6D9850475A524C5FBBB1CD3F83231052" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Assist with the below issue. Customer complains order not collected from store.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Order ID: 9595689464</span></div>
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<div class="MsoNormal"><span lang="EN-US">Store code: Babyshop21480</span></div>
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<div class="MsoNormal"><span lang="EN-US">Regards,</span></div>
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<span lang="EN-US"><img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwNzA4NTYyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eR8LW12eebuiKe_ZtjI2xg9PS6c4dacVrHXZuU_6pDE" data-id="2044007085620" alt="Logo

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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, December 8, 2022 1:26 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5415586] - Conversation with Donna</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">We kindly ask you to loop this inquiry to the concerned team.<br>
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A gentle reminder, Any update on this one? <br>
Problem Statement: Need POC<br>
Order Date : Nov 14, 2022<br>
Order ID: 9595689464<br>
Store code: Babyshop21480<br>
Tracking ID: 959568946499990001<br>
Assistance Required: Need Urgent POC<br>
Issue Description: The order was collected on 11/28/22   But the customer claiming that she has not collected  the order, Kindly check and share with us the POC and customer ID.<br>
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Regards,<br>
Abdulqader</span></div>
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