Subject: Ticket Assigned - Conversation with mel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 09 Dec 2022 14:57:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mel mel                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi mel, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9404724944 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP120822000711     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:48 PM, 09th Dec                   Abdulqader                   Hi mel, thank you for contacting us. This's kader We would be happy to help you.           06:49 PM, 09th Dec                     mel                    Hi, I want to cancel my order and get a refund. Until now it's not delivered. It's for a gift           06:49 PM, 09th Dec                     mel                             06:49 PM, 09th Dec                     mel                    can't cancel on my side as I can't see the order details           06:49 PM, 09th Dec                   Abdulqader                   . Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           06:50 PM, 09th Dec                     mel                    they don't call. how can I know if they will deliver or not           06:50 PM, 09th Dec                   Abdulqader                    We are truly sorry for the inconvenience caused to you. we would like to inform you that your order is out for delivery today, and it will be delivered as soon as possible           06:51 PM, 09th Dec                     mel                    I want to cancel now and get a refund. I don't want to wait. nobody is calling. I'm waiting all day           06:51 PM, 09th Dec                     mel                    The delivery address is an office. we are out by 6pm           06:51 PM, 09th Dec                   Abdulqader                   As the order has gone out for delivery, it will be delivered by the end of the day at the latest           06:52 PM, 09th Dec                   Abdulqader                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           06:52 PM, 09th Dec                     mel                    it's 7pm now. nobody is there. how will they deliver           06:52 PM, 09th Dec                     mel                    how many days will i wait to cancel           06:52 PM, 09th Dec                   Abdulqader                   nce the order will return back to warehouse we will process the refund and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           06:53 PM, 09th Dec                   Abdulqader                   Also we can inform the courier from our end to cancel the order           06:54 PM, 09th Dec                     mel                    pls inform the courier           06:55 PM, 09th Dec                   Abdulqader                   Ok sure will do the needful           06:55 PM, 09th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:55 PM, 09th Dec                     mel                    that's all           06:56 PM, 09th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:56 PM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5439673