Subject: Ticket Assigned - Conversation with Hiba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 08 Dec 2022 16:13:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hiba Hiba                    Good evening  I just got a message about my delivery saying they’ve missed me and weren’t able to deliver???           08:02 PM, 08th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:02 PM, 08th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            08:02 PM, 08th Dec                     Hiba                    1           08:02 PM, 08th Dec                   Centrepoint UAE whatsapp bot                    Hello Hiba , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:02 PM, 08th Dec                     Hiba                    1           08:02 PM, 08th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:02 PM, 08th Dec                     Hiba                    9404745258           08:03 PM, 08th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP120722001857    You can also easily track your order from My Account > Order History.             08:03 PM, 08th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 08th Dec                     Hiba                    2           08:03 PM, 08th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:03 PM, 08th Dec                     Hiba                    1           08:03 PM, 08th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:03 PM, 08th Dec                     Hiba                    [email-masked]           08:03 PM, 08th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:03 PM, 08th Dec                   Abdulqader                   Hi Hiba, thank you for contacting us. This's kader We would be happy to help you.           08:05 PM, 08th Dec                     Hiba                    Good evening  I just got a message about my delivery saying they’ve missed me and weren’t able to deliver???           08:05 PM, 08th Dec                     Hiba                    I’ve been waiting and no one came           08:06 PM, 08th Dec                     Hiba                    How did they miss me???           08:06 PM, 08th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:06 PM, 08th Dec                     Hiba                    Ok           08:07 PM, 08th Dec                   Abdulqader                   Is this contact number is right     +971504093382 ?           08:07 PM, 08th Dec                     Hiba                    Yes           08:07 PM, 08th Dec                   Abdulqader                   We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           08:08 PM, 08th Dec                     Hiba                    How early?? It was supposed to be today           08:08 PM, 08th Dec                     Hiba                    They did not deliver!! And saying I wasn’t there?!           08:08 PM, 08th Dec                     Hiba                    This is the message i got at 7:59 Hi, we missed you! We were unable to deliver your order 9404745258 on 2022-12-08 19:59:40, reason: Future Date Delivery. We'll make another delivery attempt soon. Click to give feedback http://m.shk.do/3ftMpzRE Stay Happy!           08:09 PM, 08th Dec                   Abdulqader                   We wil do our best to arrange the delivery today and you will updated shortly           08:09 PM, 08th Dec                     Hiba                    Ok           08:09 PM, 08th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:10 PM, 08th Dec                     Hiba                    Will it be delivered today?           08:10 PM, 08th Dec                   Abdulqader                   Please accept our apologies for the inconvenience and delay caused. Your order is supposed to be delivered today, but we will contact the courier team to find out the reasons for the delay in the order           08:12 PM, 08th Dec                     Hiba                    Ok thank you           08:12 PM, 08th Dec                   Abdulqader                   please that we will contact you through your email once we get any updates           08:12 PM, 08th Dec                     Hiba                    Ok           08:12 PM, 08th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:12 PM, 08th Dec                     Hiba                    No thats all thank you           08:13 PM, 08th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:13 PM, 08th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5436165