Subject: Note Added - [#4738703] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Dec 2022 08:43:18 +0000

Hi ,    Ashok Mohindra added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4738703    Subject:  Returns   Requester: Khalid Alnadabi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team, </div>
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<div class="MsoNormal">Can I get an update on the below request? So that I will connect with the Customer.
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Ashok Mohindra</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Retail Operations Manager</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Mob: +968 9610 6141</span></b></div>
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<div>From: Prasanth Purushothaman Nair &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, December 5, 2022 10:48 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Kara KathrinePineda &lt;[email-masked]&gt;; Ashok Mohindra &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;;
 Akshay Berry &lt;[email-masked]&gt;; Praveen Jawadi &lt;[email-masked]&gt;; Subendu Das (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Akramullah Khan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4738703] - Returns</div>
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<div class="MsoNormal">Adding <a id="OWAAM1E529E5D69AA432CB83F5A2EF6833CE7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Subendu Das (TCS)</span></a>: Please process the manual refund to customer card.</div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:12.0pt;font-family:"Garamond",serif;color:#2F2F2F'>Prasanth P Nair</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:12.0pt;font-family:"Garamond",serif;color:#2F2F2F'>Landmark Group</span></b></div>
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<span lang="EN-GB" style='font-family:"Garamond",serif;color:#2F2F2F'>Landmark Tower, Dubai Marina<br>
Dubai, United Arab Emirates.</span><span style='font-family:"Garamond",serif;color:#2F2F2F'><br>
</span><span style='font-family:"Garamond",serif'><a href="tel:+971" target="_blank" rel="noreferrer"><span style="color:#0563C1">Tel: +971</span></a><span style="color:#2F2F2F"> 4 517 5459</span></span>
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<b>From:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, December 2, 2022 10:00 PM<br>
<b>To:</b> Kara KathrinePineda &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashok Mohindra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akramullah Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4738703] - Returns</div>
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<div class="MsoNormal">HI <a id="OWAAMA24C2A6B56154391B1EE82FFDFA4F25E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prasanth</span></a>
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<div class="MsoNormal">Kindly request to initiate the card refund to the following customer…</div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer name: Khalid Bin Mohammed Alnadabi. <br>
Card Number: 4228 2152 9707 5212/Muscat Bank,<br>
Card Owner: Manal Alkindi<br>
Store Name:  LRIL Dubai Centerpoint<br>
Amount Deducted: OMR 18.50<br>
Contact Number: 99118212</span></div>
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<div class="MsoNormal">Best Regards!</div>
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<div class="MsoNormal">Jainul Hussain</div>
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<b>From:</b> Kara KathrinePineda &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, December 2, 2022 8:52 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashok Mohindra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akramullah Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4738703] - Returns</div>
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<div class="MsoNormal"><span style="font-size:12.0pt;color:black;background:white">Dear Jainul,</span></div>
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<span style="font-size:12.0pt;color:black;background:white">PFA MSA Excess report from TCS team, t</span><span style="font-size:12.0pt">he amount has been recorded as actual excess in card for DSR </span><span class="contentpasted0"><span style="color:black;background:white">30</span></span><sup><span style="color:black;background:white">th</span></sup><span class="contentpasted0"><span style="color:black;background:white"> July
 2022.</span></span>
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<b><span style="font-size:12.0pt;color:black">Thanks &amp; Regards,</span></b><span style="font-size:12.0pt;color:black"></span>
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<b><span style="font-size:12.0pt;color:black">Kara Gavino</span></b><span style="font-size:12.0pt;color:black"></span>
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<b><span style="font-size:12.0pt;color:black">Head Cashier</span></b><span style="font-size:12.0pt;color:black"></span>
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<span style='font-size:12.0pt;font-family:"Berlin Sans FB",sans-serif;color:black'>Centrepoint Mall of Emirates</span><span style="font-size:12.0pt;color:black"></span>
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<span style='font-size:12.0pt;font-family:"Berlin Sans FB",sans-serif;color:black'>Mobile: 056-3595800</span><span style="font-size:12.0pt;color:black"></span>
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<b><span style="color:black">From:</span></b><span style="color:black"> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, December 2, 2022 9:48 AM<br>
<b>To:</b> Ashok Mohindra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kara KathrinePineda &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Prasanth Purushothaman Nair &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akramullah Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4738703] - Returns</span> </div>
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<div class="xmsonormal">++ <a id="OWAAM4C08D213569542A0B7F9C39A15C02CC3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prasanth Purushothaman Nair</span></a>
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<div class="xmsonormal">Hi <a id="OWAAMC06367AFBE8240B9974738BE0580240C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Kara KathrinePineda</span></a>
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<div class="xmsonormal">Kindly request to investigate the following transaction issue, and update the status asap…</div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer name: Khalid Bin Mohammed Alnadabi. <br>
Card Number: 4228 2152 9707 5212/Muscat Bank,<br>
Card Owner: Manal Alkindi<br>
Store Name:  LRIL Dubai Centerpoint<br>
Amount Deducted: OMR 18.50<br>
Contact Number: 99118212</span></div>
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<div class="xmsonormal">Best Regards!</div>
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<div class="xmsonormal">Jainul Hussain</div>
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<b>From:</b> Ashok Mohindra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, November 30, 2022 11:38 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Balaji Viswanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Praveen Jawadi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akramullah Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4738703] - Returns<br>
<b>Importance:</b> High</div>
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<div class="xmsonormal">Dear Mohammed/Sanket,</div>
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<div class="xmsonormal">+Adding Praveen. </div>
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<div class="xmsonormal">I have contacted the customer. He bought one item from MOE Shoemart worth 18.520 OMR</div>
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<div class="xmsonormal">As per the customer, the transaction didn’t happen but the money got deducted from his account and he didn’t get the item.
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<div class="xmsonormal">The cashier promised the customer that within 2 working days his amount would be credited back to his account but as of now it didn’t happen
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<div class="xmsonormal">NOTE: This incident happened on 30<sup>th</sup> July 2022. As the customer has shared a bank msg. with me.</div>
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<div class="xmsonormal">Please follow up with the MOE Team and sort it out this issue ASAP.
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<div class="xmsonormal"><b><span style="font-size:12.0pt">Regards,</span></b></div>
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<div class="xmsonormal"><b><span style="font-size:12.0pt">Ashok Mohindra</span></b></div>
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<div class="xmsonormal"><b><span style="font-size:12.0pt">Retail Operations Manager</span></b></div>
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<div class="xmsonormal"><b><span style="font-size:12.0pt">Mob: +968 9610 6141</span></b></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, November 30, 2022 11:26 AM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ashok Mohindra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Balaji Viswanathan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akramullah Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4738703] - Returns</div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">HI Team,</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly assist!</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">On Sat, 26 Nov at 12:53 AM
<span class="xseparator">, jainul hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi
<a id="OWAAM911279" href="mailto:[email-masked]" rel="noreferrer"><span style="font-family:-apple-system;text-decoration:none">@Balaji Viswanathan</span></a>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check and do the needful...</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Best Regards!</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Jainul Hussain</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, November 25, 2022 12:44 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sanket Sable &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ashok Mohindra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akramullah Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4738703] - Returns </span></div>
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<div class="xmsonormal"><b><i><span style="font-size:10.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Please assist us with this.<br>
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Customer name: Khalid Bin Mohammed Alnadabi. <br>
Card Number: 4228 2152 9707 5212/Muscat Bank,<br>
Card Owner: Manal Alkindi<br>
Store Name:  LRIL Dubai Centerpoint<br>
Amount Deducted: OMR 18.50<br>
Contact Number: 99118212<br>
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Issue Description: The customer complain as he bought kid shoes from LRIL Dubai Centerpoint on July 30, 2022, at 21:20. and store staff didn't allow him to take his purchase due to a technical issue while printing the receipt, also informed him that amount
 will be refunded back within 24 hours to the same, and also provide him with contact number 0526935864 to check with them as well, Now cx confirmed still didn't receive his refund, Kindly check and advise.<br>
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Thank you for your help!<br>
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Regards,</span></div>
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<div class="xmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Ziena.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4738703:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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