Subject: Ticket Assigned - Conversation with Jilu Alungal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 16:12:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jilu Alungal Jilu Alungal                    Hi           07:52 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:52 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            07:52 PM, 06th Dec                     Jilu Alungal                    1           07:52 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Hello Jilu Alungal , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:52 PM, 06th Dec                     Jilu Alungal                    3           07:52 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            07:52 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:52 PM, 06th Dec                     Jilu Alungal                    2           07:54 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:54 PM, 06th Dec                     Jilu Alungal                    1           07:54 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:54 PM, 06th Dec                     Jilu Alungal                    [email-masked]           07:54 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:54 PM, 06th Dec                   Abdulqader                   Hi Jilu , thank you for contacting us. This's kader We would be happy to help you.           07:55 PM, 06th Dec                   Abdulqader                   We can see that you are contacting us regarding your order 9401753548           07:57 PM, 06th Dec                     Jilu Alungal                    I returned my items. Items picked by centre point person. But refund not received.           07:57 PM, 06th Dec                     Jilu Alungal                    In my application also refund or return is not shown.           07:57 PM, 06th Dec                     Jilu Alungal                    I got a message today from centre point. -           07:57 PM, 06th Dec                     Jilu Alungal                    We've cancelled your return for order # 9401753548 , Solid Joggers with Drawstring ... +1item(s) as requested by you. Please reach out to us for anything further.           07:58 PM, 06th Dec                     Jilu Alungal                    I don’t understand this. Your person already picked the return items. Still no refund.           07:58 PM, 06th Dec                     Jilu Alungal                             07:59 PM, 06th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           08:01 PM, 06th Dec                   Abdulqader                    We are truly sorry for the inconvenience caused to you.We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.            08:02 PM, 06th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:04 PM, 06th Dec                     Jilu Alungal                    When can I expect a reply. Or should I followup after a while ?           08:04 PM, 06th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful. please that we will contact you through your email once we get any updates           08:05 PM, 06th Dec                     Jilu Alungal                    Hi! Your return request RP*******07084 has been successfully picked up. We will keep you posted on your refund. Click to give feedback http://m.shk.do/2IDCO32k Stay Happy!           08:06 PM, 06th Dec                     Jilu Alungal                    This is the pick-up message.  For your information.   Please let me know when it is resolved.   Thanks.           08:06 PM, 06th Dec                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           08:08 PM, 06th Dec                     Jilu Alungal                    Ok           08:08 PM, 06th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           08:09 PM, 06th Dec                     Jilu Alungal                    Nothing else.           08:10 PM, 06th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:12 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5423389