Subject: Ticket Assigned - Conversation with Bea Manansala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 06 Dec 2022 14:57:11 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bea Manansala Bea Manansala                    1           06:29 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:29 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Hello Bea Manansala , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:29 PM, 06th Dec                     Bea Manansala                    1           06:29 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:29 PM, 06th Dec                     Bea Manansala                    9404407641           06:29 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP120522001293    You can also easily track your order from My Account > Order History.             06:29 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:30 PM, 06th Dec                     Bea Manansala                    2           06:30 PM, 06th Dec                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:30 PM, 06th Dec                     Bea Manansala                    1           06:30 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:30 PM, 06th Dec                     Bea Manansala                    [email-masked]           06:30 PM, 06th Dec                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:30 PM, 06th Dec                   Abdulqader                   H Bea i, thank you for contacting us. This's kader We would be happy to help you.           06:31 PM, 06th Dec                     Bea Manansala                    Yes please           06:31 PM, 06th Dec                     Bea Manansala                    The delivery courier called and i answered no one was talking for 6 seconds and he dropped the call           06:31 PM, 06th Dec                     Bea Manansala                    He called the 2nd time but only rang once so i didnt get the chance to click the answer button           06:32 PM, 06th Dec                     Bea Manansala                    I called him back immediately and he said he will not deliver because no response           06:32 PM, 06th Dec                     Bea Manansala                    What kind of courier is this           06:32 PM, 06th Dec                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           06:34 PM, 06th Dec                     Bea Manansala                    Please do           06:34 PM, 06th Dec                     Bea Manansala                             06:35 PM, 06th Dec                     Bea Manansala                             06:35 PM, 06th Dec                     Bea Manansala                             06:35 PM, 06th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. We are truly sorry for that as we can see that your order takes more than usual to be delivered to you However Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.           06:36 PM, 06th Dec                     Bea Manansala                    If you can please change it to click and collect           06:37 PM, 06th Dec                     Bea Manansala                    Because I don’t want anymore stress from the delivery team           06:37 PM, 06th Dec                     Bea Manansala                    He is rude in talking to me           06:37 PM, 06th Dec                     Bea Manansala                    I explained what happened that when i answer there was no one talking and the 2nd call he only called 1 ring.           06:38 PM, 06th Dec                     Bea Manansala                    But he was so rude to me on the phone           06:38 PM, 06th Dec                   Abdulqader                   We are truly sorry to hear that you were not assisted properly by our delivery partner We take matters like these very seriously. We have now forwarded the feedback to our concern team and they are surely going to take a strict action on this.           06:39 PM, 06th Dec                     Bea Manansala                    Okay           06:42 PM, 06th Dec                     Bea Manansala                    Can you please change to click and collect           06:42 PM, 06th Dec                   Abdulqader                   we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           06:44 PM, 06th Dec                     Bea Manansala                    December 5 delivery no one called no one attempted for delivery           06:45 PM, 06th Dec                     Bea Manansala                    But on the tracking it said request for reschedule but i did not           06:46 PM, 06th Dec                     Bea Manansala                    Today delivery driver saying no response           06:46 PM, 06th Dec                     Bea Manansala                    In 2 minutes he will conclude no response???           06:46 PM, 06th Dec                   Abdulqader                   We request you to please allow us some more time and we will update you on the same as soon as we have received further update from our concerned team.           06:48 PM, 06th Dec                     Bea Manansala                    This is very disappointing           06:48 PM, 06th Dec                   Abdulqader                   We request you to please allow us some time so we can work on this and do the needful.please that we will contact you through your email once we get any updates           06:49 PM, 06th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:52 PM, 06th Dec                     Bea Manansala                    I just need it delivered in the morning tomorrow           06:53 PM, 06th Dec                   Abdulqader                   Ok sure will dp the needful           06:53 PM, 06th Dec                   Abdulqader                   Do you have any other inquiries that we can help with?           06:54 PM, 06th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:56 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5422845